Customer Service Coordinator

The Mid-Western Region is located
in NSW, around 3 hours from Sydney. With it being one of regional NSW's
fastest-growing areas, Mudgee provides a great lifestyle with a welcoming and
friendly community, which is why we love it here and the region is such a
popular location for tree changers who are looking for a better balance.

As the Mid-Western Region
continues to grow and prosper at a steady rate, Council has an exciting
opportunity for a full-time Customer Service Coordinator.

What We can offer

Working with the Customer Services and Governance Manager who will be your mentor.

As the Customer Service Coordinator, you will be leading a team of 14 local government customer service professionals based in 3 office locations, with the main office based in Mudgee. This is an exciting but rare opportunity for an experienced customer service and administrative professional that has had exposure to local government or similar work environments.

As the Customer Service Coordinator you will work in a busy office environment and lead a team focused on achieving on its customer service commitments and department objectives.

Your team will assist customers with a vast variety of simple and complex enquiries - either in person, over the phone or in email/written communications.

What You can offer

You thrive on variety, challenge and have the ability to lead a team with core values of integrity, respect and recognition. Also having the ability to work independently, Also, you think outside the box and are
pro-active,

If this sounds like you, read the
fine print contained in the attached Position Description and apply now!

You will be a driven, approachable and enthusiastic leader with a focus on efficient, effective and professional customer service delivery,

You will lead by example in delivering a positive and cohesive team culture and will ensure the team functions are carried out in accordance with legislative and procedures.

You will have to strong ability to multi-task, problem solve, negotiate and deploy effective conflict resolution techniques with staff and customers alike and you will set a high benchmark when delivering customer service for Council.

You will also enjoy the benefits of a positive work/life balance with the role working business hours and Monday to Friday, with a rostered RDO every 4 weeks. Depending on skills and experience, salary offered is between $86439 - $97289. 

If you are excited by this job opportunity as detailed above and to live in one of Australia's most picturesque and livable areas, we welcome your application.

If you
like the sound of it but have questions call the Manager of Customer Services and Governance, Richard Cushway (02) 6378 2829 or the HR Officers (02) 6378 2824 for a confidential
discussion.