MAYDAY Recruitment
 is excited to be partnering with a  customer-centric and community-focused
 government department to bring onboard multiple  Customer Service Agents
!

These roles offer a genuine opportunity to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster.

What's in it for you?

• Training: 
  Take part in in depth training program designed to help you succeed in your role
• Location: 
  Newcastle
• Hours: 
  35 hours per week, 7 hours per day.
• Rotating Roster: 
  Monday - Friday, 7am - 7pm
• Duration: 
  Commencing 22nd May 2026 - temporary assignment until 21 November 2026, with the possibility of extension!
• Hourly Rate: 
  $35.80 per hour + Super.
• Working model:
   Full time in office
• Join
   with other new starters, so an opportunity to learn together! 

The Role:

• Deliver a positive customer experience across multiple channels, maintaining a professional, courteous, and customer-focused approach
• Maintain and update records and databases in line with service delivery processes, ensuring accuracy, accessibility, and compliance
• Research, analyse, and respond to customer enquiries in a timely manner, escalating or redirecting where appropriate to ensure effective resolution
• Provide clear advice and support to enhance customer understanding and use of products and services
• Accurately document customer complaints and escalate unresolved issues through the appropriate channels to achieve timely outcomes
• Perform administrative tasks, including record creation and maintenance, in accordance with privacy requirements and legislative obligations
• Contribute to continuous improvement by identifying opportunities to enhance efficiency and supporting the implementation of process improvements

About you:

• Experience in office based environment - call centre preferred
• 2 - 3 years experience in customer service - Retail/ Call centre
• Outstanding written and verbal communication skills.
• Intermediate computer skills, with the ability to work across multiple systems.
• Must be able to commit to the full duration of the assignment.

If this sounds like an opportunity you'd thrive in, please  APPLY TODAY!