Customer Service Officer

Are you a Customer Service Officer looking for your next challenge while balancing lifestyle? Join our Community Directorate at an award-winning local government organisation.

What we are looking for

As part of this team you will have strong customer service and administration skills and the ability to multi-task in a fast-paced team environment. Be an effective communicator with both colleagues and the public.

Public sector experience preferred, but not essential.

This role is casual - availability to work Monday to Friday during business hours and work shifts (at times) at short notice. You will be required to work across different locations in the LGA - Mudgee, Gulgong and Rylstone.skills, qualifications and experience).

The salary range being offered for this casual position is $45.16- $50.84 gross per hour plus superannuation (dependent on skills, qualifications and experience).

Key Accountabilities

• To
  provide a high level of customer service to the community either in person over
  the counter or via the Council’s call centre.
• Ensuring
  the accurate receipt of monies received by the Council.
• Conducting
  reconciliation and banking of customer service monetary receipts.
• Ensuring
  the accurate and timely processing of applications and customer requests.
• Maintenance
  of the appropriate records in the Council’s Records Management System.
• Providing
  accurate advice and carrying out the appropriate administrative process for a
  broad spectrum of customer enquiries, including those related to rates,
  certificates, works requests and companion animals, in accordance with the Council’s
  policies and procedures.
• Providing
  accurate advice and carrying out the appropriate administrative process for
  customer enquiries, including those related to development, cemeteries and
  plaques, in accordance with the Council’s established policies and procedures.
• Providing
  administrative assistance to other Council departments where customer service
  work capacity allows, in accordance with each department's established
  procedures.
• Provide
  support to the CS Coordinator to deliver services in a timely and professional manner,
  including project work.
• To
  provide onboarding ‘buddy’ training to new staff when necessary and to support
  the cross-training of other Council staff on CS processes and systems when
  needed.
• To
  be available, willing and able to undertake and participate in relevant
  customer service training to both increase capacity and knowledge of other
  departments.
• To
  provide library services to the community at the Rylstone and Gulgong service
  centres.
• To
  reference, communicate and provide feedback on the Council’s knowledge
  management system, checkmate.
• Demonstration
  of the core values and behavioural requirements of the Workplace Environment
  Statement.
• To
  undertake any other duties as reasonably directed by the CS Coordinator or
  Manager CS & Gov that align with the position's core functions and
  capacity.

About Mudgee:

The Mudgee Region is blessed with outstanding tourist delights, investment opportunities and lifestyle attractions, all just 3.5 hours from Sydney. Add to this breathtaking natural beauty, fine wine, locally grown produce and a real community with heart and soul; it’s a perfect lifestyle envied by others. What’s more, Mudgee has been named the top NSW tourism town – two years running!

Further information can be obtained from:

Richard Cushway, Manager Customer Service and Governance (02) 6378 2829

Kim Stanton or Ivan di Fede, HR Officers (02) 6378 2943

Working at Mid-Western Regional Council - YouTube