Careers at Council
Technical Support Officer
Closes: Feb 14, 2025
- Salary: $80,125 - $93,275 p.a. plus 11.5% Super
- Flexible work arrangements including working from home and flexitime
- Permanent position
About the role
This is a permanent, full time position working 35 hours per week at our Nowra Administration Building, Bridge Road, Nowra. This position works within our City Performance Directorate to support the users of Councils information systems and assists in optimising staff productivity through.
This is a permanent, full time position working 35 hours per week at our Nowra Administration Building, Bridge Road, Nowra. This position works within our City Performance Directorate to support the users of Councils information systems and assists in optimising staff productivity through.
The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. The starting salary is at Step 1 within the grade. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.
Duties
Reporting directly to the IT Service Delivery Coordinator, the focus of this position is to:
Reporting directly to the IT Service Delivery Coordinator, the focus of this position is to:
- Provide IT support to Council staff through face-to-face, telephone and remote management
- Contribute to the configuration, functionality and improvement of the Support Desk Tools
- Administer Council's corporate computer system to satisfy user requirements
- Install, support and administer computer hardware, operating systems, networking and major application packages
- Assist in maintaining Council's LAN & WAN environments
- Provide basic training to users on PC based applications and hardware
*please see attached job description for a full list of duties and responsibilities performed in this role*
Skills & Experience
To be successful in the position, you will possess:
To be successful in the position, you will possess:
- Diploma level qualifications in an Information Systems related discipline and relevant industry experience
- Demonstrated experience deploying computers, creating packages and deploying software, change management and managing users and equipment in a large and complex networked environment
- Current Class C Drivers Licence
- Proof of Australian residency or citizenship, or authority to work in Australia (Visa)
*please see attached job description for a full list of skills and experience required to perform this role*
About Shoalhaven City Council
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.
Benefits
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:
- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs
How to Apply
You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.
You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.
In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
For more information on the application process, please visit how to apply on Councils website.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please list the relevant qualifications and experience you hold.
- Briefly describe the relevant technology and software you have experience using
Contact: Mitchell Scott - IT Service Delivery Coordinator - 02 4429 3288
Applications Close: Thursday 13 February 2025 (at Midnight)
Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds.
Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace.
When your application has been submitted completely, you will receive a confirmation email.
