As Technical Officer – Business Support in Council’s Water and Wastewater Unit, you’ll be key to documenting our processes, making our services more efficient, and ensuring we’re always improving.

This is an excellent opportunity to support Council’s digital transformation and expand your knowledge, skills and experience in Council’s Business Systems.

You are encouraged to contact Leia Reid on 02 6670 2738 or lreid@tweed.nsw.gov.au to learn more about the position.

About the role:

• Collaborate with Water and Wastewater staff to identify and implement process improvements
• Map end to end business processes and document procedures and processes
• Support the maintenance of key property and information management systems
• Work with subject matter experts to develop and maintain content for the Water and Wastewater Knowledge Base in SharePoint. 

What's on offer:

• An attractive base salary ranging from $72,400 to $85,000 per annum - salary as per Award increase effective from 6 July 2024 - plus 11.5% super
• 70 hour, 9 day fortnight
• Training and development opportunities
• Flexible work options for a healthy work/life balance
• Generous employment conditions (we have too many to list - click here for more).

We are seeking: 

• An enthusiastic and committed approach to 'doing things better'
• Ability to think how we go about our daily work and continually look for ways to improve and innovate
• An eye for detail
• Ability to map end to end business processes and document procedures and processes
• Experience in supporting end users in the use of Council business systems
• Experience using Council's core business systems including Property and Rating, ECM, GIS and Microsoft 365 products including SharePoint.

Where it's located:

This position is based in Tweed Heads and can be directed to work from any Council work site.

Position closes: 

Friday 12 July at 12 noon sharp (NSW time).  Late applications will not be permitted.

Click here to view the Position Description 

TIPS for Addressing the Selection Criteria

Click here for more information on the Recruitment Process

Click here to view our Values

Pre-Employment Screening:

Tweed Shire Council conducts pre-employment assessments as part of its recruitment process. 

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

• Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
• Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.  Click here for more information.

Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors.  Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.

How To Apply:

You must use your own email address, and not one used previously by another person that has applied for a position with council.

Once you start your online application, you cannot save and return to it later. 

1. Have your Resume document ready to go.
2. Fill out all questions below. Click 'Next'. 
3. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
4. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:

1. Relevant Diploma level qualifications in Business Improvement/Administration or Information Technology and Business Analysis and/or relevant experience.

2. Describe a time where you have identified a business improvement and implemented a new workflow and procedure to improve productivity and efficiency.

3. Provide examples of procedures and manuals that you have developed.

4. Describe your experience in developing content for knowledge management systems and/or SharePoint.

5. Describe your experience in applying project management principles to effectively plan, implement and review small improvement projects.

6. Describe your competence in business systems relevant to the Local Government environment, including Property and Rating, Customer Request Management, Applications, Records Management and Geographical Information Systems (GIS).

7. Describe your experience using SharePoint and other Microsoft 365 apps.

Desirable:

8. Demonstrate your experience in developing and delivering individual and small group training.

SK97188A

OFFICE USE ONLY