About the Opportunity
We are looking for a driven team leader to oversee the daily functions of the kiosk team, working in partnership with the broader team to achieve annual goals, programs and projects of the Aquatics department.
The Team leader will be responsible for leading and supporting the delivery of exceptional customer experience at Maitland Aquatics Centres. This is delivered by ensuring efficient and effective kiosk and reception operations and processes, and supporting, training and developing kiosk staff.

This is a full-time permanent position, working 35 hours per week with a base salary range $72,683 - $80,678 per year + super.

About You
Our ideal candidate will demonstrate leadership qualities, conduct themselves with honesty and integrity, with a genuine desire to deliver outcomes for our community. You will bring experience in managing people, operations, guest services, hospitality, with a focus on continuous improvement.

The ideal candidate will have a Certificate III in Hospitality with contemporary experience, or an equivalent, and a food handling certificate. Experience with providing excellent customer service to a diverse range of stakeholders, managing facility membership, booking processes, proven ability to supervise staff and work productively as a member of a team while contributing to team goals.

About Us
We are a dynamic and diverse organisation that is at the forefront of delivering high quality services to our community.

Maitland Aquatic Centre is located in the heart of Maitland and boasts an indoor pool, outdoor pool and splash pad. The second location is at East Maitland, and is open daily from October to April.

Our people are our biggest assets and we are proud to provide our employees with meaningful work and the ability to maintain work-life balance. Our guiding principles have a focus on keeping our promises and making things easy - essentially our goal is to be "Un-Council like!"

See why the Maitland is the booming place to live, work and play

Questions?
If after reading the Role Charter you have any questions, Contact Suellen Goyne on 02 4934 9807

Applications close: Sunday 24th June 2024

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing and criminal history check. For more information about the recruitment process, search 'work with us' on our website.

Diversity, Equity, and Inclusion
Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.

If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation (Recruitment@maitland.nsw.gov.au)