Closes: Feb 15, 2026
Position Vacant
Permanent Position
Commencement 20 January 2026 (Negotiable)
Full-time
Position Summary
The School Officer (Enquiries and Enrolments) is a key frontline role providing professional reception services and
supporting enrolment administration from initial enquiry through to commencement. As a primary point of contact,
the role shapes first impressions of the School while ensuring the accurate and efficient flow of student and family
information, working closely with the Registrar and Business Operations team in alignment with the School’s values
of Faith, Performance and Honour.
Selection Criteria
SC1 Demonstrated ability to provide professional, welcoming and responsive frontline reception and customer
service in a busy environment, managing enquiries from students, families, staff and visitors with
confidence and care.
SC2 Proven administrative capability with strong attention to detail, including supporting enrolment processes,
maintaining accurate records across systems, and managing competing priorities effectively.
SC3 Demonstrated professionalism, discretion and commitment to confidentiality, with the ability to work
collaboratively and align conduct with the School’s values of Faith, Performance and Honour.
Applying for the Position
Pre-employment checks form part of the appointment process and cover such matters as Student Protection,
Workplace Health and Safety, School Procedures and Policies etc. Further information about these policies and
procedures is available on the School’s website.
The St Luke’s Anglican School Staff Recruitment and Selection Policy and the Staff Conduct - Guidelines and
Expectations Policy apply to this position.
Applicants should apply by submitting an application, which clearly provides details on each of the following:
- A copy of your resume, including education qualifications relevant to the duties and selection criteria, as
well as a summary of relevant work and education history (maximum 4 pages)
- It is encouraged to also upload a short video (maximum 2 minutes), introducing yourself and outlining why
you would like to work with us at St Luke’s Anglican School.
Please submit your application via email to: [email protected]
Applications close at 10.00 am Thursday 29 January 2026. The closing date may be reduced or
extended as determined by business needs.
School Officer (Enquiries and Enrolments)
Position Summary
The School Officer (Enquiries and Enrolments) is a key frontline role that combines high-quality reception
services with comprehensive enrolment administration. As one of the School’s primary points of contact, the
position provides a professional, welcoming and responsive service to students, families, staff and visitors, while
also supporting the end-to-end enrolment journey from initial enquiry through to commencement and onboarding.
The role plays a critical part in shaping first impressions of the School and ensuring the efficient flow of
information through the main administration office. It requires exceptional customer service skills, strong
organisational capability, and meticulous attention to detail to ensure the accuracy and integrity of student and
family data across School systems.
Working closely with the Registrar and Business Operations team, the School Officer (Enquiries and Enrolments)
supports enrolment processes from Junior (Early Learning Centre) through to Year 12, while balancing the
competing demands of a busy reception environment. The role requires discretion, professionalism and a
commitment to confidentiality, aligned with the School’s values of Faith, Performance and Honour.
Key Responsibilities
Under the direction of the Head of Business and Operations, carry out the following responsibilities to support the
effective operation of the School’s reception services and enrolment processes:
- As the School’s first point of contact, provide courteous, professional and friendly assistance to
- Greet visitors and manage front-of-house operations, ensuring a welcoming and professional
- Answer and manage incoming telephone calls, screening and directing enquiries to the appropriate staff
- Respond to general enquiries from the community, parents, students and staff, providing accurate
- Manage the flow of information through the main administration office, including phone, email and
- Open and close the administration office as required, including securing doors, lights and
- Ensure all visitors follow sign-in and sign-out procedures in accordance with School requirements
- Receive, receipt and process payments from parents, students or staff in TASS in a timely manner,
- Receive and distribute deliveries, mail and couriers, and facilitate outgoing mail
- Maintain stationery and general office supplies, monitoring stock levels and ordering as required
- Assist with the set-up of minor School functions and events as needed
- Maintain the Reception and administration areas to a high standard of cleanliness, presentation and
- Support general office administration tasks and provide relief or backup reception and phone coverage
as required
- Maintain shared staff kitchen and lunchroom areas within the administration space, including restocking
supplies where necessary.
- Provide accurate, timely and confidential administrative support for enrolment processes across all year
- Enter and maintain accurate enrolment data in School systems (e.g. TASS, OWNA) for all students
- Prepare and manage enrolment documentation, ensuring all required forms and supporting information
- Monitor applications, waiting lists, and student movement to maintain accurate enrolment records and
- Assists the Registrar in overseeing Communication Rules and data validation with regard to parent and
- Support the allocation of students to Houses, ensuring balanced distribution and alignment with School
- Coordinate paperwork follow-up for outstanding enrolment forms, payments, and medical information.
- Deliver a high standard of customer service to prospective and current families throughout the
- Respond promptly and professionally to enrolment-related phone and email enquiries
- Provide clear and accurate information to families regarding application processes, documentation
- Assist with enrolment correspondence, including offers, acceptance documentation and onboarding
- Maintain discretion and confidentiality when handling personal, sensitive or confidential information
- Support the coordination of new family events, such as orientation days, uniform fittings, and welcome
communications.
- Provide flexible administrative support across Business Operations and related teams, particularly
- Assist with processing administrative tasks associated with the international student program, including
- Support uniform fitting bookings and other onboarding activities for new students and families
- Assist with the preparation of enrolment-related correspondence, mail-outs, and documentation
- Provide general administrative support to the Business Operations team during periods of high demand,
- Undertake administrative functions to support the duties of the Registrar, including data management,
- Carry out other duties as directed by the Registrar or delegate, within the scope of skills and
capabilities, to support the effective operation of the Enrolments Office and other School departments
such as (but not limited to) the Learning Hub, Student Services, or Business Operations.
Essential
- Working with Children Check (Blue Card or Exemption Card).
- Qualification in Business Administration or equivalent field
- Current First Aid, CPR certificate.
- Familiarity with financial software systems (e.g., TASS) and the ability to quickly learn new platforms
- Experience in school or education settings (desirable but not essential).
- Strong attention to detail and a commitment to accuracy
- Excellent organisational and time management skills, with the ability to manage competing priorities
- Effective problem-solving and decision-making skills
- A positive, proactive attitude and the ability to work effectively in a fast-paced, multi-tasking
- Strong interpersonal and communication skills to work collaboratively with staff, parents, and
- Ability to maintain discretion and handle sensitive information confidentially
- Team-focused with the ability to work independently and take initiative
- Resilient, emotionally mature, and professional in appearance and conduct
- High level of computer literacy across the Microsoft Office Suite and Google Workspace.
Child Protection Commitment
The School is committed to the safety, welfare, and well-being of all children and young people. The School
Officer is expected to model and promote child-safe practices, comply with all relevant legislation and policies,
and respond to any concerns, disclosures, allegations, or suspicions of harm in accordance with the School’s
Child Protection Policy.
- Maintaining accuracy and attention to detail while managing a high volume of enrolment data and
- Meeting strict timelines during peak enrolment and orientation periods while balancing competing
- Providing consistent, high-quality customer service and communication to prospective and current
- Ensuring confidentiality and compliance with data protection and privacy requirements when handling
- Adapting quickly to new systems, procedures, and changes in School operations or enrolment
processes.
- Ability to perform tasks that involve extended periods of sitting, data entry, and computer work
- Capacity to lift, carry, and organise files, documents, and marketing materials (up to 10kg)
- Frequent movement around the School campus to assist with enrolment events, uniform fittings, and
- Ability to maintain focus and accuracy when working under time constraints or in a busy, open-plan office
environment.
- Be supportive of the Anglican Ethos of the School
- Support the Strategic Plan and the School Improvement Plan
- Demonstrate loyalty, confidentiality and support for the Principal and the School at all times
- Maintain professional presentation and communication
- Take full responsibility for compliance with the Staff Conduct - Guidelines and Expectations Policy
- Take full responsibility for compliance with the Our Commitment - Creating Environments for Children
- Take full responsibility for compliance with all school policies and procedures
- Uphold the School values of Faith Performance Honour
Immediate Supervisor
Head of Business and Operations
- Effective working relationships with the Business Operations Team, the Registrar, the Principal, and the
- Internal and external liaison with all staff, students/children, parents and various other stakeholders
such as external providers.
The role statement is a guide only and is not intended to be an exhaustive list of duties attached to this position.
They may also vary over time to reflect the changing needs of the School. Employees may be required, from time
to time, to undertake duties that are outside their usual role or area of speciality, but within their skills,
competency, and capability. Role Statements are reviewed annually, in line with the requirements and changing
environment of the School.
Approved By Date of Approval Previous Version Date of Approval
Principal January 2026 N/A N/A
