About the role

Mackay City Auto Group is seeking an experienced Retail Manager to oversee our busy General Fleet Service operations in Mackay, QLD. In this full-time role, you will be responsible for leading and managing a team of skilled technicians to deliver exceptional customer service and ensure the efficient operation of our fleet servicing division.

What you'll be doing

1. Manage a team of vehicle service technicians and support staff to ensure high quality and timely service delivery

2. Oversee the day-to-day operations of the fleet servicing department, including scheduling, inventory management, and budget control

3. Develop and implement strategies to improve customer satisfaction, employee productivity, and overall business performance

4. Liaise with clients to understand their needs and provide tailored solutions

5. Monitor and report on key performance metrics to drive continuous improvement

6. Foster a positive, safety-focused work environment and ensure compliance with all relevant regulations

What we're looking for

1. Proven track record of managing a successful automotive retail or fleet service operation, preferably in a leadership role

2. Strong customer service orientation and the ability to build lasting relationships with clients

3. Excellent problem-solving, decision-making, and conflict resolution skills

4. Proficient in inventory management, budgeting, and financial reporting

5. Excellent communication and interpersonal skills to effectively lead and motivate a team

6. Relevant industry qualifications and certifications

What we offer

At Mackay City Auto Group, we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits including:

• Ongoing training and development opportunities
• Access to company vehicle discounts
• Flexible work arrangements
• Comprehensive health and wellness programs

About us

Mackay City Auto Group is a leading provider of automotive services in the Mackay region. With over 20 years of experience in the industry, we pride ourselves on delivering high-quality workmanship and exceptional customer service. Our team of experienced professionals is dedicated to ensuring the satisfaction of our clients, and we are committed to creating a positive and inclusive work environment for our employees.

If you are an experienced Retail Manager with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Apply now to join our dynamic team and be a part of our continued success.