Property Officer - Parking

Permanent Full Time
Salary from $77,646 up to $95,642 per annum plus superannuation
(Salary package will be assessed based on skills, experience and qualifications)

At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on delivering exceptional services, infrastructure and facilities for our community.

Our strength is the diversity of our people. Together our responsibility is to create an inclusive place where everyone is welcome, valued and belongs. We lead with courage, openness and curiosity. Our conversations and actions celebrate diversity, inclusion and belonging. Learn more about us here.

About the role
We are seeking a Property Officer - Parking to ensure that Council's parking assets and infrastructure are managed to a high standard to meet key performance indicators and drive improvement in line with the expectations of the community and other stakeholders. The Parking Officer works closely with the Property Management Coordinator, the Property Management team and the Manager Commercial Operations & Property to provide effective management and delivering expert advice on Councils Parking Portfolio and Parking Managing Agreements.
Overall, the objective is to ensure optimum returns are achieved and that the best possible customer service is provided.
Wollongong City Council operates a significant portfolio of off-street carparks in the city-centre that are either controlled parking locations or licenced for public use. In addition to this, Council manages on street parking in the Wollongong CBD via the use of parking meters.

What you will be doing:
In this role your daily responsibilities will include but not limited to: -

• Managing Councils Parking Portfolio which includes 8 Council owned Carparks, including over 700 car parking licence agreements in addition to managing a separate Car Park Management agreement for the multi-level Market Street Carpark.
• Coordinate Council's Licencing function, which involves liaising with customers, car park users, service providers and relevant stakeholders to ensure that Councils obligations are met and establish maintaining appropriate and complete records and database that compliments and is compatible with overall Councils Licencing Management Platform (One Council).
• Responsible for managing and maintaining Councils carparks waiting list, ensuring that new applicants and licences are progressed in a timely manner.
• Monitoring all the operational functions of the parking meter maintenance and cash collection contracts to ensure the City's services continue to improve to the satisfaction of the community and other Stakeholders.
• Monitoring and reporting on the City's 'at grade' car parks to ensure that the optimum return is achieved, and the best possible customer service is provided.
• Managing the transactional side of the portfolio, ensuring debtors are set up in the system ad invoiced correctly, also responsible for debt management.

About you

• You will possess highly developed communication and interpersonal skills with the ability to communicate persuasively, engage in active listening, consult and adept communications styles to suit a wide range of stakeholders at all levels.
• Be resilient, motivated and enthusiastic with the required drive to strive for results and improvement,
• You have strong time management, work prioritisation and organisation skills with the ability to work both independently and interdependently in a busy team environment.
• Be an analytical thinker, especially in producing and analysing reports, contracts and strive for extraordinary results for the organisation.
• You will possess substantial knowledge and, demonstrated business acumen through direct experience working with the relevant legislation, policies, procedures and standards relevant to the area of work.

Benefits of working for council

• We provide flexible working arrangements such as hybrid working and flex- you just need to ask!
• 35 hour work week
• We are value-led, support and encourage personal and professional growth, recognise and reward performance and embrace change.
• We provide generous leave provisions including 5 weeks annual leave per year of service Long Service Leave after 5 years We are committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.
• Access to Fitness Passport

For more information, click on Apply to be redirected to Wollongong City Council's E-recruitment site.

Interested?

Contact: RoisinO'Sullivan, Property Services Manager, on (02)42277433 for questions related to the job.

Applications close 11:59pm, Monday 13 May 2024

We encourage applications from everyone regardless of gender, age, ethnicity, cultural background, faith, disability or gender identity. People with disability are encouraged to reach out so they can be supported in recruitment processes, to enable them to demonstrate their skills and capabilities to meet the requirements of the job.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Criminal History and Working with Children Check. Employment is subject to clearance of all these checks.