Careers at Council
People and Customer Manager
Closes: Apr 11, 2025
- Join the fastest-growing city in the NT in this key senior leadership role
- Ongoing Management role in Palmerston, NT
- Generous salary ($135K-$145K + super) 6 wks annual leave and private use vehicle
About us
City of Palmerston presents an exciting opportunity for individuals seeking a dynamic, progressive and fast-paced organisation, where collaboration and personal development are core components. We provide a genuine commitment to making a tangible impact on the community through a role offering both purpose and stability.
Invest in your own professional and personal growth and be a real contributor to the experience of the Palmerston community.
Other benefits of working with City of Palmerston include:
- Attractive salary including a private use vehicle
- Generous leave entitlements including 6 weeks annual leave
- 15 days personal leave
- Additional superannuation contributions matched to 2%
- Discounted gym memberships (SWELL) and weekly fruit baskets
- Access to wellbeing initiatives and Employee Assistance Program
- Generous training and professional development opportunities
About Palmerston
Palmerston is a young, vibrant regional hub with a fast-growing future. Located 20 km from the Territory’s capital Darwin, Palmerston is a diverse community with many young families calling the city ‘home’, along with defence personnel and a range of local businesses. The young city boasts approximately 41,000 residents and is currently undergoing a significant period of infrastructure growth and development. With a strong plan in place for the region’s future growth, City of Palmerston proves to be a "Place for People".
There is a sense of pride in the work we do and what we can achieve together for the people of Palmerston. Coming together with like-minded people is energising and engaging – you know when you apply yourself you can make a difference that matters.
We see investing in our people as an investment in our community.
About the Opportunity
We are seeking a people-focused leader to take our customer and employee experience to the next level.
Working with the Executive Manager, People & Customer, the People and Customer Manager is responsible for the leadership and management of customer centric service provision to internal and external customers, stimulating a positive working culture and establishing Council as an employer of choice.
The People and Customer Team is contributing to the delivery of the City of Palmerston Community plan through many activities, including:
- Customer Experience improvements
- Work, Healthy and Safety
- Workforce Planning, Employment and Development
- Human Resources, Industrial and Employee Relations advice
- Culture Development
- Employee professional development
About You
To be considered for this role, you will have:
- Tertiary qualifications in human resources management/industrial relations or one of the social/ behavioural sciences incorporating these fields and a minimum of three years’ experience leading a Human Resources or Customer Experience division at a senior level, with a demonstrated commitment to ongoing professional development.
- Demonstrated skills and experience in facilitating, leading, and managing both individual and multi-disciplinary teams.
- Demonstrated ability to improving organisational culture and leadership capability.
- Proven ability to motivate, lead and strategically influence a diverse and dynamic team and contribute to an innovative and positive working environment that motivates and supports people to achieve high levels of performance.
- Demonstrated analytical, conceptual, and diagnostic skills to develop practical and innovative solutions to individual and organisational challenges.
- Sound leadership skills with proven ability and success in working across an organisation and facilitating relevant engagement activities.
- A focus on achieving customer-centric results, with an ability to establish clear, specific goals and objectives and to monitor progress towards those ends, taking corrective action, as necessary.
- Understand the principles of risk management and have a demonstrated ability to apply techniques to monitor and manage incidents/claims, as well as promoting risk management as a vital business principle in decision making.
- Extensive knowledge of customer and people management and demonstrated strong focus on and commitment to providing superior customer service (internal and external)
- Highly developed communication skills including the ability to convey and impart complex information in an easy-to-understand format including verbal, written, public presentation and negotiating skills.
- Demonstrated experience in the development of contemporary strategies and policies relating to people and customer activities.
- A working knowledge of industrial awards, contract employment, legislation and factors which affect Local Government.
- Extensive knowledge and understanding of human resources best practice philosophies and principles.
- The ability to develop and maintain constructive professional relationships.
- Demonstrated ability to multitask and be flexible with measured agile decision making in a fast-paced environment.
What you will receive
- Generous salary of $135,000 to $145,000 and a private use vehicle
- Competitive leave entitlement with 6 weeks Annual Leave per year
- Training and Professional Development opportunities
- A great team who will support you to achieve professionally and personally
- Access to wellbeing initiatives and our Employee Assistance Program
- Access to Salary Continuance and superannuation matching up to 2%
Diversity
At City of Palmerston, we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.
The successful applicant will be required to prove their eligibility to work in Australia, possession of a Current C Class NT Driver's Licence, be willing to undergo a criminal history check and provide documentation regarding their qualifications/ licences prior to City of Palmerston's employment offer being confirmed.
For further information on this important role please contact A/General Manager People & Place, Emma Blight, on 08 8935 9930.
To Apply
To view a copy of the position description and to 'Apply' please see below.
Applications Close: Thursday, 10 April 2025
