• Earn a competitive salary circa $119,089.36 – 124,065.76 PLUS $2500 per annum above award payment!
• Receive a $200 sign-on bonus when you join!
• Salary packaging benefits up to $15,900 plus $2,650 entertainment allowance
• Relocation assistance up to $4,500 to help you settle comfortably!
• Access to the Centacare fleet vehicles for all approved regional work travel
• Lead and grow integrated counselling and EAP services across North Queensland

About the Opportunity

Centacare North Queensland is seeking a full-time Manager to lead both its Family and Community Counselling Service (FCCS) and Employee Assistance Program (EAP), based in Townsville, QLD. Reporting to the Director of Client Services, this is a key leadership role that combines service oversight, contract management, and stakeholder engagement. You will guide a collaborative team delivering Individual, Family Counselling and provide Employee Assistance Program services to businesses and organisations within the North Queensland region. 

More specifically, your responsibilities include but are not limited to:

• Providing strategic and operational leadership across individual, family, and employee counselling services, including business development and contract oversight
• Building strong relationships with employers, community partners, and local networks to grow EAP service reach
• Managing and developing a high-performing team of qualified practitioners
• Monitoring program performance in line with funding agreements and compliance requirements
• Coordinating critical incident response and surge support as required
• Supporting practice quality and consistency across regional locations including Mount Isa, Mackay, Charters Towers, Burdekin, and Ingham
• Collaborating with senior leaders on service improvement, reporting, and strategic initiatives
• Promoting staff well-being and professional growth across the team
• Maintaining clear documentation and contributing to audits, reviews, and continuous improvement processes

To view the full position description, click here

About You

To be successful in this role, you’ll hold tertiary qualifications in psychology, counselling, or social work, along with significant leadership experience in a counselling, EAP, or social service setting.
The ideal candidate will also demonstrate:

• Strong understanding of government funding contracts and reporting requirements
• Experience developing staff and managing multidisciplinary teams
• Knowledge of short-term counselling frameworks and EAP service models
• Clear, confident communication and stakeholder engagement skills
• Professional alignment with the Family Law Act and the standards of the Attorney-General’s Department
• A values-based leadership style that fosters team wellbeing and ethical practice
• Willingness to travel to regional sites such as Mount Isa, Mackay, Charters Towers, Burdekin, and Ingham

You must hold or be eligible to obtain:

• A current open driver’s licence
• A current Working with Children Blue Card and Disability Services Clearance

This is an opportunity for a strategic, confident, and community-oriented leader to shape impactful counselling services for families and individuals across North Queensland.

About the Benefits

Earn a competitive salary of circa $119,089.36 - 124,065.76 (based on experience, skills and qualifications) and a host of benefits including: 

• $2,500 uplift built into your hourly rate - earn above-award pay from day one
• $200 sign-on bonus 
• Relocation assistance up to $4,500 available to help you settle in comfortably
• Generous salary packaging — access up to $15,900 tax-free + $2,650 in meal and entertainment benefits through our not-for-profit status
• Access to the Centacare fleet vehicles for all approved regional travel 
• 5 weeks of Annual Leave, including a paid Christmas shutdown period
• 1 day of Birthday Leave each year to celebrate you
• Extra Loyalty Leave - 1 additional week of paid leave at both 5 and 6 years of continuous service
• Bonus Leave when you reach the top pay point within your level
• Ongoing professional development and training (including leadership training for managers)
• Access to a new Wellbeing app called Sonder, which includes access to qualified medical professionals including counsellors, psychologists and mental health specialists
• Wellbeing and lifestyle perks - discounts through Flare, Travel Club, and MyBenefits

About Centacare North Queensland

Centacare North Queensland is a not-for-profit, community-focused organisation and social services ministry of the Catholic Diocese of Townsville. Its mission: to enhance the well-being and resilience of individuals, families, and communities in North Queensland. With programs across Townsville, Mount Isa, and surrounding regions, Centacare offers essential services in counselling, youth and family support, homelessness, disability care, and more. Built on core values of Integrity, Respect, Equality, Compassion, Dignity, and Stewardship, Centacare NQ is a place where your work truly makes a difference.

Learn more at www.centacarenq.org.au

Ready to Apply?

APPLY NOW to lead a dynamic, region-wide counselling service that truly makes a difference in the lives of North Queensland families and communities.