Library Operations Team Leader

At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on delivering exceptional services, infrastructure and facilities for our community.

Our strength is the diversity of our people. Together our responsibility is to create an inclusive place where everyone is welcome, valued and belongs. We lead with courage, openness and curiosity. Our conversations and actions celebrate diversity, inclusion and belonging. Learn more about us here.

About the Role

Wollongong City Libraries (WCL) is a dynamic service of Wollongong City Council. Our team plays a core role in delivering on Council's commitment to creating a community that is informed, engaged, creative and connected. Join our team and support the creation of an Extraordinary Wollongong!

We provide a variety of services across our seven local library sites (Helensburgh, Thirroul, Corrimal, Wollongong, Warrawong, Dapto, Unanderra). This includes frontline customer service; programs that promote Community Connection, Learning and Inclusion; Local Studies services; and Collections and Cataloguing services. This opportunity will see you proactively lead a team of library staff to deliver these customer-centred library services.

You will work collaboratively across WCL; Library and Community Facilities Division and Council; as well as with local organisations and community partners. You will actively contribute to the development and achievement of Wollongong City Libraries' strategic goals and pursue service quality and innovation.

This is a Permanent Full-time position on a 7-day roster. Weekend and evening work are required. Salary from $92,780.60 to $110,392.99 per annum, plus superannuation. (Salary package will be assessed based on skills, experience and qualifications). This position is initially based at Corrimal Library, but you may be required to work across any of our seven libraries across the Wollongong Local Government Area, dependent on operational requirements. This is a hands-on role; applicants must be physically capable of undertaking manual tasks relating to the role.

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.

What You will be doing

Reporting to the Coordinator Library Operations North, you will manage day-to-day operations of the team.

You will ensure the delivery of high-quality services for library operations, including: the delivery of customer-centred services and programs; recruitment, supervision and rostering of staff and volunteers; the implementation of relevant policies and procedures; and the achievement of performance objectives for your team.

You will lead, mentor and manage a diverse and dynamic library operations team in line with Council values. You'll work collaboratively, building networks and relationships across teams, sites and the community, promoting diversity, inclusion and belonging for all library customers and implementing the Library Strategy Wollongong-City-Libraries-Strategy-2024-2028.pdf (nsw.gov.au)

Promoting a culture of continuous improvement, innovation and excellence in customer service, you will also work across library locations and perform other duties as required, including night and weekend rosters.

A current Working with Children Check is required in this role

About you

You enjoy mentoring and leading your team to deliver exceptional customer service. You love engaging with the community and have a strong customer focus. Your ability to multi-task allows you to adapt to a busy and ever-changing environment.

You bring skills and experience with a relevant degree or higher-level qualification, along with excellent interpersonal, customer service and verbal communication skills. You have digital literacy and/or experience in the digital environment. Your ability to lead, performance manage and efficiently manage time allows you to prioritise tasks in a busy customer service environment.

Benefits of working at Council:

• We are value-led, support and encourage personal and professional growth, recognise and reward performance and embrace change.
• We provide generous leave provisions including 5 weeks annual leave per year of service
• Long Service Leave after 5 years
• We are committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.
• Access to Fitness Passport

Interested?

For more information, click on Apply to be redirected to Wollongong City Council's E-recruitment site.

Contact Shareyne Blissett, Coordinator Library Operations North, on (02) 42278204 for questions related to the job

For assistance in submitting your application, please contact the Talent Acquisition Team on (02) 4227 7065.

Applications close 11:59pm, Monday 4 November 2024