Insurance and Claims Officer

About Us

Maitland City Council is a diverse and dynamic organisation in a rapidly growing LGA. We are going through an exciting period of change, with a focus on providing progressive services through exceptional customer experience. Due to continued growth in our Enterprise Risk, Health and Safety group, the opportunity has arisen for an Insurance and Claims Officer to join our highly skilled team on part time basis.

About the Role

As an Insurance and Claims Officer, you are responsible for overseeing key insurance functions by coordinating and administering the assessment, processing, stakeholder liaison, and claims management activities of Council's insurance functions. In addition, the role involves managing the claims process, insurance administration, and ensuring policy renewals include an appropriate coverage for all Council assets and activities.

This role requires you to collaborate closely with key stakeholders, such as insurance providers, legal advisers, and internal Council departments. You will also support the team and Council business units in reviewing risk assessments for Council projects, events, and activities, ensuring that all enterprise risk management practices are consistently applied across Council.

A high level of attention to detail is essential for the administration and maintenance of risk and insurance documentation in line with Council's policies, protocols, and procedures. This includes managing Council's Asset Insurance Schedule, maintaining the insurance register, and preparing regular reports for the Executive Leadership Team.

About You

To be successful in this role, you will bring contemporary industry knowledge and experience in insurance or claims administration and demonstrate effective oral and written communication skills, including the ability to prepare correspondence and reports. You will have completed a Certificate IV in Business Administration, or equivalent experience.

You will also have a proven ability to meet work targets, ensure high standards of service to internal and external customers, and show a commitment to continuous improvement in systems and processes. Strong teamwork skills are essential, along with the ability to manage competing priorities and meet deadlines. Your experience in resolving complex issues through negotiation, conflict resolution, and influence will be invaluable in this role.

Benefits

This is a permanent part time role, working 28 hours per week with a base salary ranging from $75,227.00 - $83,502.00 per year (prorated) based on demonstrated competencies + 11.5% p.a superannuation.

Council also offers a range of other benefits for its employees including:
- Flexible work arrangements including WFH, condensed weeks or fortnights
- Access to our Healthy Employee Program (HEP): including reduced gym memberships and subsidies for programs that improve health and wellbeing
- Modern office spaces and facilities and free parking.
- Long Service Leave after five years
- Paid parental leave

Questions?

If after reading the role charter you have any questions, please contact Leisa Tate, Manager Enterprise Risk, Health & Safety at leisa.tate@maitland.nsw.gov.au

To Apply

To apply for this opportunity, please click 'Apply Now' and submit your resume and cover letter.

Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.

Applications close: Tuesday, 26 November 2024

What happens next?

Once applications close, we will review all candidates' details against the role requirements and will be back in touch with you to advise the status of your application.

Please note, prior to an offer of employment being made, recommended candidates will be required to undertake a medical assessment (including drug and alcohol testing). Council also completes a range of other pre-employment checks which may include reference checks, psychometric testing or a criminal history check. For more information about the recruitment process, visit the "Jobs at Council" page on our website

Diversity, Equity, and Inclusion

Maitland City Council is dedicated to providing a workplace that is inclusive and supportive and is reflective of the diverse community we serve. We support equal opportunities for all employees, and encourage applications from people from all cultures, nationalities, identities, and abilities. We believe all employees have the right to feel valued, respected and heard. If you have any special considerations or accessibility requirements, please let us know in the recruitment process how we are able to meet your needs.

If you require special assistance, or have any questions about the recruitment process please contact us for a confidential conversation (Recruitment@maitland.nsw.gov.au)