Guest Experience Ambassador

Guest Experience Ambassador
LightState Branch
Casual Position
Job Number: R2568
Applications Close: 4pm Thursday 9 January 2025

Are you passionate about providing exceptional customer service and showcasing the beauty of our region? We’re looking for enthusiastic Guest Experience Ambassadors to create memorable experiences for visitors and locals alike! Be part of the Trail of Lights and the stunning Fibre Optic Symphonic Orchestra (FOSO), featuring works by world-renowned artist Bruce Munro.

• Numerous casual positions available
• Evening, early morning and weekend availability required

About the Opportunity
As a Guest Experience Ambassador, you will:

• Deliver Outstanding Visitor Experiences: Share your knowledge and enthusiasm about the region while welcoming visitors at venues like the Trail of Lights, Fibre Optic Symphonic Orchestra (FOSO) art installations, the Visitor Information Centre, and Mildura Arts Centre.
• Support Regional Tourism Growth: Inspire visitors to explore more, stay longer, and immerse themselves in all that our region has to offer.
• Provide Customer Service & Sales: Efficiently assist with food, beverage, merchandise, and ticketing sales using a POS system.
• Exhibition Support: Help set up and close exhibitions to ensure a seamless experience for all guests.

What you will bring
Ideally the successful applicant will have the following:

• Hospitality experience in front-of-house or back-of-house roles.
• A current Food Handlers Certificate, Responsible Service of Alcohol (RSA), and Certificate II in First Aid, or a willingness to obtain them.
• A good standard of verbal and written communication to connect with guests and colleagues.
• Ability to operate Point of Sale (POS) systems, PC software, and word processing applications.
• A current satisfactory police check and Working with Children’s Check, or a willingness to obtain them.

Salary and Conditions
The position is classified within Band 3 of Council’s Current Enterprise Agreement commencing at $41.62 per hour (inclusive of 25% casual loading) plus statutory superannuation.

Benefits
As an employee you will have access to benefits such as:

• Flexible Work Arrangements
• Study Support Program with Paid Study Leave and Financial Contribution to Qualification Fees
• Learning and Professional Development Opportunities
• Support for Families: 16 weeks Paid Parental Leave or 32 weeks at Half Pay
• Bi-Annual Employee Recognition Celebration for Milestones and Achievements
• Employee Health and Wellbeing Initiatives: Discounted Health Insurance and Gym Memberships
• Employee Assistance Program: Free Counselling for Employees and Immediate Family Members
• Active Social Clubs

Mildura Rural City Council is an equal opportunity employer and is committed to building a culture that values diversity. We encourage applications from individuals of all ages, backgrounds and identities.

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.

All applicants must have the right to work in Australia and will need to provide a Police Check prior to commencing employment.

Mildura Rural City Council is a Child Safe organisation and as such, applicants may be required to hold a Working with Children Check. Applicants may also be required to undergo a pre-employment medical check as per the requirements of the role.

About our organisation

Mildura Rural City Council is a dynamic local government organisation that provides 100+ different services, facilities, programs and infrastructure to a resident base of 56,000+. Our workforce of 600+ employees support our community and help make our region a great place to live, work, play and visit. Learn more about our organisation at mildura.vic.gov.au
About our region

Mildura Rural City covers almost 10 per cent of the state of Victoria and shares borders with both New South Wales and South Australia. The region is home to Mildura - a vibrant city of 35,000+ people - and a range of smaller townships and rural communities spread across 22,000 square kilometres.

Only a short flight from three capital cities, Mildura boasts quality services, exciting attractions, diverse industries and a strong community spirit. There are fantastic professional, cultural, social, sporting and educational opportunities on offer. Learn more about our region at visitmildura.com.au

Applying for this position

All applications must include:

• A completed Job Application Form
• A resume
• A covering letter

Applicants that do not address the key selection criteria in their application may not be considered

Submit your application

By email to: humanresources@mildura.vic.gov.au
All emailed applications will be acknowledged.

In person to: Mildura Rural City Council, 108 Madden Avenue, Mildura

By mail to:

Chief Executive Officer
Mildura Rural City Council
PO Box 105
MILDURA VIC 3502

More information
Call Human Resources on (03) 5018 8197
Email humanresources@mildura.vic.gov.au
For more information on the Trail of Lights and Fibre Optic Symphonic Orchestra please visit www.mildura.com