About the role

This is a high-quality customer service and marine operations role. You are required to perform vessel duties safely and efficiently while delivering professional hospitality experience within a water-based tourism environment. This role also requires collaboration with all team members and strict adherence to company policies, procedures, and organisational values.

Key responsibilities

• Deliver professional and engaging customer service & entertainment throughout the passenger journey.

• Provide accurate information about onboard products, services (including the Navigators Group tourism products & services), destinations and tourism experiences.

• Prepare and serve food and beverages in accordance with company standards, RSA requirements and food safety regulations.

• Maintain high standards of vessel cleanliness, presentation and hospitality service.

• Assist passengers with seating & accessibility. Provide additional support to customers where required, including safe and respectful assistance for individuals with disabilities, following all required safety protocols.

• Ensure customer complaints or feedback are handled in a professional manner and escalated when required with necessary reporting/recording.

• Follow directions from the Skipper and/or supervisor during vessel operations.

• Maintain area presence & awareness of passenger safety and wellbeing at all times.

• Complete opening and closing vessel procedures and daily checklists.

• Process payments and transactions accurately using POS systems.

About you

• Strong customer service and communication skills

• Experience in hospitality, tourism or customer-facing roles

• Ability to work effectively in a team environment

• Reliable, organised and professionally presented

• Demonstrated understanding of workplace safety practices

• Working with Vulnerable People Registration

• Responsible Service of Alcohol (RSA) License

• Do Food Safely Certificate

• National Police Check clear of encumbrances

• Evidence of a valid authority to work in Australia

About us

The Navigators Group aims to provide exceptional visitor experiences every day. The Navigators Group will create, develop, and deliver a range of innovative and unique customer-focused World Class experiences. At the Navigators Group, we are driven by our core values: Humility, Respect, Honesty, and Integrity.