Administration Officer

Location – Parramatta, Sydney

Employment type – Temporary, Full Time (12 months)

Salary – Clerk Grade 3/4 - $84,659 - $92,701 (plus employer’s contribution to superannuation and annual leave loading)

Your role

As an Administrative Officer, you will provide administrative and support services to facilitate the operation of the Corrective Services NSW Child Protection Coordination and Support Unit 

What you’ll do

• Provide a range of administrative and support services, including records management, routine correspondence, meeting and event coordination, to support the effective operation of the team/unit
• Delivering multiple administrative support activities and services in line with agreed standards, timeframes and milestones in a non‑stop, high‑volume environment, requiring sustained attention to detail despite competing demands
• Managing constant competing priorities, including a high volume of emails, phone calls, scheduled tasks and urgent matters, often with frequent interruptions and changing priorities
• Making effective day‑to‑day decisions in a busy and time‑critical environment, balancing tight deadlines while maintaining accuracy, discretion and professionalism
• Regularly engaging with emotionally distressed members of the public and handling highly sensitive, emotive and sometimes distressing information relating to children, requiring emotional resilience and sound judgement
• Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and inform decision making
• Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information
• Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible
• Delivering multiple administrative support activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail

What we’re looking for

• Demonstrated experience in an administrative and/or support service role, ideally within a high-volume, fast-paced environment
• Advanced proficiency in MS Office, particularly Outlook, Word and Excel, with the ability to confidently manage high volumes of emails, document and data with accuracy
• Strong verbal/written communication skills, including the ability to interact professionally with internal stakeholders and emotionally distressed members of the public
• Exceptional attention to detail, with experience in maintaining accuracy and quality when working under pressure and within tight timeframes
• High-level organisational skills and time management skills, including the ability to prioritise competing demands, manage frequent interruptions and meet deadlines
• Demonstrated ability to work with highly sensitive, emotive and sometimes distressing information relating to children, requiring resilience, discretion and professionalism

Download the role description.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 3 pages).

Applications close 10th May 2026  at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Lauren Alnaser via email - [email protected]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Rachel Urquhart-Secord on 02 9354 1624  or via [email protected] .

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Priority will be given to filling the role at Parramatta.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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