Full time | Glenorchy | SCHADS Level 6

Lead quality, safety, risk and continuous improvement

Community Transport Services Tasmania (CTST) is a not for profit organisation providing transport, home maintenance, social support, disability services and domestic assistance to older Tasmanians and people with mobility or health limitations. Operating statewide, we are supported by a dedicated workforce of over 500 staff and volunteers and a fleet of 100+ vehicles. Our mission is simple: to ensure every Tasmanian can access high quality, reliable support to live well and stay connected to their community.

Why Join CTST?

• Be part of a purpose driven organisation delivering meaningful outcomes for Tasmanians

• Lead organisation wide quality, safety and risk systems in a highly regulated environment

• Influence culture, capability and continuous improvement across all service areas

• Join a supportive, collaborative and values driven team

• Benefit from generous salary packaging arrangements

• Contribute to a culture that values equity, diversity and inclusion

About the Role

We are seeking an experienced Quality, Safety & Risk Systems Manager to lead CTST’s integrated quality, safety and risk management frameworks. This pivotal role ensures CTST meets its regulatory obligations, strengthens governance systems and embeds a culture of safety, service excellence and continuous improvement across the organisation.

Reporting to the Executive Manager Business Resilience & Quality, you will manage CTST’s Quality Management System (QMS), oversee safety and incident management processes, coordinate internal audits, support accreditation requirements and drive organisation wide improvements. You will lead a small team and partner with leaders, staff and external stakeholders to enhance the service user experience, reduce risk and support operational excellence.

This role is ideal for someone who enjoys working across systems, people and processes and is confident operating in a complex, high compliance environment.

Key Responsibilities

In this role, you will:

• Lead and maintain CTST’s Quality Management System including policies, audits and corrective actions

• Oversee quality, safety and risk initiatives ensuring compliance with regulatory and accreditation standards

• Lead continuous improvement activities, structured problem solving and organisation wide improvement projects

• Manage the incident management program including investigations and reporting

• Provide expert advice on quality, safety and risk including support for SIRS related matters

• Lead internal audit programs and monitor performance against KPIs, risks and quality indicators

• Build capability across the organisation through coaching, training and stakeholder support

• Prepare reports for senior leadership, Board committees and external regulators

About You

You are a proactive, organised and collaborative leader with deep expertise in quality, safety and risk systems. You build strong relationships, influence positive cultural change and bring a solutions focused mindset to a dynamic environment.

You will bring:

• Demonstrated expertise in managing quality systems, compliance frameworks and audit programs

• Strong experience leading continuous improvement and business operating system initiatives

• Proven people leadership capability and the ability to build high performing teams

• Strong analytical skills including interpreting performance data and identifying emerging risks

• Excellent communication, influencing and stakeholder engagement skills

• Experience managing projects, competing priorities and organisational change

• Experience and knowledge of relevant legislation, quality standards (Aged Care & NDIS), WHS obligations and regulatory frameworks

• Demonstrated experience in policy development and leading quality improvement projects

Desirable:

• Previous management experience working in an Aged Care or NDIS environment would be advantageous but not essential

• Certification in Lean, Six Sigma or similar methods is highly desirable

Licences & Requirements

All CTST employees must:

• Hold a current driver’s licence

• Possess or be willing to obtain a Working with Vulnerable People Registration

• Undergo a National Police Check

• Be an Australian Resident or hold a valid Australian working visa

• Be willing to undertake intrastate travel

How to Apply

To view the full position description, visit www.ctst.org.au/work-with-us

For enquiries, contact: ***************@ctst.org.au

Applications must include:

• A current resume

• A statement addressing the required knowledge, skills and experience

Applications will only be accepted via SEEK.

Interviews may commence at any time – don’t wait to apply.

CTST is committed to Equality, Diversity and Inclusivity where everyone is welcomed and supported.