Customer Service Officer - Revenue Administration & Cemeteries

Our Council

Narromine Shire Council covers an area of 5264 km2 and has a population of approximately 6444 in the rural townships of Narromine, Trangie and Tomingley and the surrounding rural areas. Narromine is located 40km from the regional city of Dubbo.

The identities and values of Narromine Shire have been shaped by the culture of the Wiradjuri People, early farmers and by our strong aviation and sporting history. Today, the Shire has a significant farming-based industry that contributes nationally.

About the position

Narromine Shire Council are seeking a suitably qualified and experienced applicant for the position of Customer Service Officer - Revenue Administration and Cemeteries.

The Customer Service Officer-Accounts Receivable is a key member of Council’s Finance and Corporate Strategy team delivering excellent customer service and revenue processing services.

This position is responsible for:

• The efficient management of Council accounts receivable and debt recovery services.  
• Performing all the functions associated with the position efficiently while maintaining appropriate customer and community focus by providing excellent customer service.
• Assisting in bringing about a culture which encourages the delivery of a high level of customer service in a courteous and professional manner and to provide effective and efficient customer service with the aim of consistently exceeding customer expectations. 

To be successful in this position you will need to have:

• Certificate III in Business Administration or willingness to obtain.
• Demonstrated experience in a similar role in a customer service environment.
• Demonstrated experience in providing a high level of customer service.
• Ability to plan, organise, set priorities and good time management.
• Ability to communicate effectively both in oral and written form to internal and external bodies.
• Experience in cash handling and balancing.
• Ability to work in a team environment.
• Highly developed written and oral communication skills.
• Advanced computer skills in the Microsoft Office Suite (Excel, Word etc.).
• Demonstrated commitment to WHS, Risk management and a sound knowledge of EEO principles.
• Class ‘C’ Drivers Licence

It will be desirable for you to have: 

• Knowledge of the Local Government Act; other relevant legislation;
• Knowledge in debt recovery procedures and processes.
• Knowledge of account balancing and reconciliation.
• Appointment as a Justice of Peace or willingness to apply for appointment.
• Working knowledge of Work Health & Safety.
• Experience with the Civica Authority system.
• Certificate III in Business Administration.

The details relating to this position are:

The position is graded 8 within Council's salary structure

The salary range is from $62,883 to $71,125 per annum plus superannuation. The salary step is determined by an annual competency assessment. 

35 hour working week applies. NSC has a flexitime system whereby you may work 37.50 hours per week to bank 2.5 hours per week to be used at a later date.

Employment conditions are as per the Local Government (State) Award

Narromine Shire Council promotes the principles of Equal Opportunity Employment

Narromine Shire Council is an equal opportunity employer that encourages and promotes diversity and inclusion across our shire. People with a disability and Aboriginal and Torres Strait Islander people are encouraged to apply

How to apply

Before you apply for this position, please read the position description carefully to assess your eligibility and suitability for the position. You will be required to answer a few questions that relate to the criteria on the online application below. You will also be required to attach your current resume which should include two recent employment related referees. Please note that you cannot submit your application without attaching your resume. Council will only accept applications submitted online. Please include in your resume, evidence of qualifications that you possess. 

Please refer to the attached Position Description for the entire scope of essential and desirable criteria which all applicants must meet.

Pre-employment screening

Should you be shortlisted for interview, and are then selected to progress to the next stage following interview, you may be required to undergo the following pre-employment screening process as part of the selection process:

• A functional assessment (at Council's expense) including hearing and drug and alcohol testing
• Reference checks from your 2 work related referees
• Any other additional screening that may be relevant to the role

Council will check the authenticity of certificates and qualification

Privacy Statement

As part of the recruitment process, Narromine Shire Council will be collecting information about you. This information is private information for the purposes of the Privacy and Personal Information Protection Act. This information will be included in the recruitment file and only accessed by members of the Recruitment Selection Panel. 

Contact and notes

Enquiries: Director Finance and Corporate Strategy, Barry Bonthuys (02) 6889 9999

Closing date: 5:00pm, Friday 18th October 2024

PLEASE NOTE THAT ONCE YOU START TO COMPLETE YOUR ONLINE APPLICATION, YOU CANNOT SAVE IT AND RETURN TO IT LATER. WE WOULD RECOMMEND THAT YOU CREATE YOUR ANSWERS IN A SEPARATE DOCUMENT (EG WORD) AND THEN COPY YOUR ANSWERS INTO THIS PAGE WHEN YOU ARE READY. PLEASE TAKE THE TIME AND BE PREPARED WITH YOUR RESUME READY TO UPLOAD WHEN YOU COMMENCE THE PROCESS.

Good luck and we look forward to receiving your application