Join our team as a Customer Service Officer - Libraries! 

Permanent Full-time Opportunity (35-hour week) Salary from $64,298.52 - $74,725.04 per annum + 11% Superannuation + 3.5hrs on a Saturday every fortnight - Penalty Rates Applicable!

The Opportunity

Are you passionate about delivering exceptional customer service? As a Customer Service Officer at Wingecarribee Public Libraries, you will be integral in providing high-level support and information to library visitors and members. Your role is crucial in ensuring visitors receive accurate and timely information, catering to their individual needs with a customer-centric approach.

Essential Criteria

1. Minimum Diploma in Library and Information Services or equivalent and/or currently enrolled and working towards library qualifications allowing eligibility for Library Technician membership of ALIA
2. Demonstrated customer service, delivering a customer centric approach, providing clear and accurate information to support and resolve customer enquiries
3. Ability to network effectively with key stakeholders in offering support and solutions to deliver customer centric service
4. Demonstrated knowledge of library functions including cataloguing, acquisitions, document delivery, reference and circulation.
5. Demonstrated ability in the use of computer applications, and operating devices effectively, embracing digital solutions for works activities to enable productivity to facilitate day- to-day operations.
6. Demonstrated conflict resolution skills with the ability to deal with difficult situations
7. Ability to work in isolation, independently as well as in a team environment and to prioritise tasks
8. Experience in cash handling and reconciliation

What We Offer

• Variable Days Off, Health and Wellbeing Days and time off for Blood Donors in addition to Annual Leave
• Corporate wellbeing programs, including Fitness Passport and Employee Assistance Program (EAP)
• Learning and development opportunities, including tertiary assistance
• Vaccination program including annual Flu vaccine
• Access to financial advice and guidance including advice from Active Super
• Annual Health Fair and opportunity to participate in the Johnny Warren & Les Murray Memorial Cup

How to Apply:

For further information about the position or the application process, please contact Rebecca Finlaison on 1300 266 235.To apply, please ensure to submit the following documents:

• Resume: Provide your current resume, detailing your professional experience and qualifications.
• Statement of Claims: Address the essential criteria mentioned in the job description in a statement of claims format.
• Please Upload: Additional Tickets, Qualifications and Certificates relevant to the role.

In accordance with Wingecarribee Shire Council’s COVID 19 Safety Plan, we encourage all employees to be COVID 19 vaccinated. Wingecarribee Shire Council is an Equal Opportunity Employer that provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities, and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

Applications are to be received by 11pm Monday 8th July 2024.