About the MidCoast Region

Are you looking for the right career and lifestyle move?  Do you want to make an impact on the future of the community you live in?  Here's your opportunity to kick a career goal while you enjoy an incredible lifestyle on the beautiful Barrington Coast. 

The role & you

This position will report to the Senior Development & Building Advisory Officer, and is part of the Customer Experience team where you will be the first point of contact with our customers. In this role, you will be responsible for handling enquiries related to statutory planning and building services as well as lodgement and processing of development and building related applications.

You will be responsible for providing timely, accurate information and assistance to customers whilst ensuring a consistent, quality customer experience is delivered each and every time.  This will require an individual with strong communication skills and confidence in liaising and interacting with the general public. Having a positive and proactive manner will ensure you can successfully build trust within the team, which in turn, will support the delivery of quality services across the local community.  

The successful candidate will hold: 

• Tertiary qualifications in Customer Engagement, Business Administration or similar and/or relevant significant related work experience. 
• Demonstrated skills in dealing with a diverse range of customers and enquiries coupled with strong conflict resolution and negotiation skills.
• Demonstrated knowledge of the professional and legislative requirements within the scope of the role would be advantageous. 

Working closely with our Building Services, and Development Assessment team, this rewarding role will enhance your current knowledge in this field and be an exciting step forward in your own professional and personal development. If you feel you posses the skills, experience and qualities we are looking for, apply today!

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more. 

Salary: Commencing salary circa $61,800 p.a. plus superannuation. 

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region.

Tenure: Permanent, Full Time.

Closing date: Sunday 26 May 2024 at 11.30pm.

Want to know more?

Please review the position description in PDF or Word formats

For questions relating to the position requirements please contact Gary Richardson, Coordinator Customer Liaison Development and Building, who is the hiring manager for this role. Gary can be reached on (02) 7955 7369 or at gary.richardson@midcoast.nsw.gov.au.

For enquiries regarding the application process contact Margot Broadfoot, Talent Acquisition Officer, who is the HR representative for this role. Margot can be reached on (02) 7955 7334 or at margot.broadfoot@midcoast.nsw.gov.au.

How to apply: 

• When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link.
• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.
• Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible.
• We will be in touch via email.

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do.  We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named ‘Yalawanyi Ganya’ which means “sitting/meeting place” in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value. 

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We’re a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

We respectfully ask that recruitment agencies do not contact us at this stage.