Customer Experience Coordinator

Be a catalyst for transformation and elevate customer experiences with Central Coast Council through innovative, data-driven strategies. Apply for our Customer Experience Coordinator role and rewrite the future with us.

• Provide leadership and change strategy, on key projects designed to enhance business efficiency and improve the customer experience
• Balance your life with a 9 day fortnight and a hybrid work environment
• Permanent full-time role available 

About the role

The role of Customer Experience Coordinator is responsible for developing and implementing the Customer Experience program across all services within Council.
This role is responsible for taking the initiative in driving customer experience improvements identified through customer understanding, identified enhancements and feedback.
The position of Customer Experience Coordinator is required to engage with employees, provide quality customer service, build positive relationships within the organisation and create value for the community.

To be successful in this role, you will have:

• Degree qualification in Business, or related field OR demonstrated solid contemporary experience in the provision of customer experience, customer service or change programs combined with ongoing professional development
• The ability to lead and manage the development and implementation of the Customer Experience Strategy to ensure strategic and operational business transformation initiatives, ranging from Process Improvement to Corporate and Operational Strategy
• Experience developing and implementing customer journey mapping and similar customer experience related tools to improve the end to end customer experience
• Leadership experience, providing daily supervision, manage workloads and staff performance to ensure effective implementation of the Customer Experience program

Our position description provides more information for you to learn more about this role.

Other important information

• The commencing salary for this position is up to $107.7k per annum. Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of $124.7k per annum on completion of assessment of skills and performance 11.5% superannuation.
• We have a permanent full-time role available. 
• This role will be able to access a 9 day fortnight.
• We are able to offer hybrid and flexible working conditions for this role - 2 days from home and 3 days onsite.
• This role is located at the Wyong Administration Building.

Council may create an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.

Extra benefits 

At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check-ups. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

• Long service leave after 5 years of continuous service
• Free flu vaccination program
• Time provided for you to do annual skin cancer screening, Breast screen and blood donations
• Access to professional development with career development and learning programs through various platforms
• We reward and recognise our staff with our Cheers program
• Novated leasing partnerships. 

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia. 

How to apply

We have put together some additional resources to help you apply for a role at Central Coast Council.

To lodge your application, please follow these steps:

1. Answer the on-line questions shown below.
2. Attach your resume 
3. Attach your qualifications and licences.

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing [email protected] to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call 133 677 or Speak & Listen 1300 555 727.

Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here. 

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.  

If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library https://www.centralcoast.nsw.gov.au/libraries/our-branches or ask at the enquiry counter.

We will not accept unsolicited resumes or applications being presented by recruitment agencies.