COPACC Front of House/Administration Officer

We are seeking a customer focused individual to join our Colac Otway Performing Arts & Cultural Centre (COPACC) team as COPACC Front of House/Administration Officer in a Temporary Full-Time, Fixed Term until 30 June 2025 capacity.

Located within two hours south-west of Melbourne, Colac Otway is renowned for its magnificent southern coastline, the Otway rainforests and the northern lakes and offers an attractive lifestyle with diverse employment opportunities. Backed by a thriving economy in primary industries, tourism, commercial and community services this is an exceptional career opportunity.

The COPACC Front of House/Administration Officer's primary objective is to ensure that Council:

• Provide high quality customer focused Front of House services at COPACC.
• Provide administrative support to the Colac Otway Performing Arts and Cultural Centre team for the development, planning and implementation of COPACC programs and services.
• Administer the COPACC event bookings software.
• Facilitate setup, pack down and during-booking service of events.
• Ensure the safety of patrons and security of the building when on duty.

Key responsibilities include:

• Providing support as the first point of contact for all COPACC customers and clients.
• Assisting with administration relating to COPACC box office sales and ticketing system including administering the COPACC event bookings system.
• Responding to and preparing correspondence relative to projects, events and enquiries, including monitoring of incoming communication.
• Performing function/event duties as required to support users of the venue.
• Supporting the COPACC team in providing excellent customer service at all times.
• Managing minor hires from enquiry stage to booking, implementation and reconciliation.
• Assisting hirers with event setup ensuring all appropriate equipment is operational before patrons arrive.

About You:

To support your success in this role you will have:

• A high understanding of, and commitment to, quality customer service.
• High level administrative skills and computer proficiency.
• Demonstrated ability to use initiative, think quickly and solve problems.
• Exemplary communication and interpersonal skills.
• Knowledge of OH&S requirements as they relate to a performing arts and events centres.
• Knowledge of event and entertainment industry is preferred.
• Experience with event booking and ticketing systems is preferred.
• Current Working With Children Check.
• Current Responsible Service of Alcohol or willingness to obtain.
• Food Handling Certificate or willingness to obtain.
• First Aid Certificate or willingness to obtain.

For further information regarding the duties and requirements of the role, please refer to the position description.

Salary information: $67,226.64 to $70,836.48 per annum pro rata plus superannuation.

For further information and how to apply:

1. 1. Download and review the Position Description including the Key Selection Criteria.
   2. Information to be included with your application:
      • Letter of application 
      • Current resume
      • Key Selection Criteria Responses
   3. Submit your application

Anne Howard

Chief Executive Officer

Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.