Community Connection & Learning Senior Library Services Officer

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong. We focus on the delivery of exceptional services, infrastructure and facilities for our community.

Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

Connecting Communities, Inspiring Learning!

The Opportunity

Wollongong City Libraries (WCL) is a vibrant and dynamic service provided by Wollongong City Council. Our team is integral in fulfilling Council's mission of fostering an informed, engaged, creative, and connected community. We offer a wide range of services across our seven library locations that cater to the diverse needs of our community, promoting reading, lifelong learning, creativity, and inclusion.

As part of the Community Connection and Learning team, this role supports the creation on Extraordinary Wollongong by contributing to the design and delivery of high-quality programs and services across all WCL locations. Additionally, this role will see you collaborate with community partners and external stakeholders to promote diversity, inclusion, and a sense of belonging for all library customers. You will provide direct customer service, program delivery, and outreach activities, building networks and relationships across all teams and sites. By working proactively with partners and stakeholders in the community, you will help develop and deliver impactful service outcomes.

We are dedicated to fostering a love of learning and community engagement through our diverse range of programs and services. Join our team as a passionate and experienced Senior Library Services Officer and connect with our community in meaningful ways.

This is a permanent full-time position, salary from $82,811.50 up to $92,780.60 per annum plus superannuation (salary package will be assessed based on skills, experience and qualifications). This position may include some weekends, and is initially based at Wollongong Library; however, you may be required to work across any of our seven libraries across the Wollongong Local Government Area, dependent on operational requirements. Applicants should be suitably fit to undertake the duties as outlined in the job description.

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.

How you'll make a difference

As a valued member of our Community Connection and Learning team, this role will see you enhancing our community's connection to learning and ensuring our library services are inclusive, innovative, and impactful. You will also:

• Plan, develop, promote, and deliver library and information services, programs, and events that reflect and enhance the informational, cultural, recreational and educational needs of the local community
• Keep abreast of current trends, issues, and new technologies to ensure our services and programs remain relevant and engaging for our target audience
• Conduct targeted outreach activities to promote library services to the broader community
• Deliver and promote library and information services that meet the diverse needs and interests of our community, fostering literacy, creativity, and lifelong learning
• Ensure the continuous improvement of children's, youth, and adult programs through community consultation, collaboration, program evaluation, and staying informed about emerging trends in library practices
• Connect with, build, and maintain strong relationships with key stakeholders, including community groups, organisations, and staff, to best represent Wollongong City Council's diverse communities

About you

You are passionate about community engagement and lifelong learning, and you thrive in a collaborative environment. Holding a diploma in library and information studies or an equivalent qualification, you will have a solid foundation in the principles and practices of library services. You will bring a proven ability to build successful partnerships with a range of stakeholders, collaborating effectively to develop and deliver outcomes-based programs that benefit our community.

Your commitment to service excellence will shine through as you motivate and train staff and volunteers to deliver high-quality library services and programs. Your ability to identify priorities, meet deadlines, and work quickly and accurately under pressure will be essential in this dynamic role. Your passion for community engagement and lifelong learning, combined with your skills and experience, will make you a vital part of our team.

Why you'll love working at Wollongong City Council!

• Great working conditions
  Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO).
• Career growth and recognition
  We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.
• Generous leave provisions
  Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
• Health, safety, and wellbeing
  We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks, vaccinations, and discounted gym memberships.
• A vibrant social culture
  Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.

Applications close 11:59pm Sunday 27 April 2025

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.