Administration Officer (Customer Experience & Communities)

• Work type: Permanent full Time
• Location: Monto (Location negotiable within North Burnett Region)
• RDO: 9-day fortnight

Why work with us?

There really is no better place to live, work and play than naturally beautiful North Burnett.  Home to 6 main townships plus quaint villages, the region boasts incredible National Parks, is agriculturally diverse, and offers an idyllic relaxed lifestyle.

Work-life balance, this role allows you to enjoy our beautiful rural location, and relaxed natural environment, while having the space and freedom to explore your potential.

Community and connection, find a sense of belonging and build authentic and meaningful relationships within our close-knit communities.

Affordable living, enjoy a lower cost of living and better housing affordability.

Rural lifestyle, enjoy the rural landscapes, clean air, and laid-back atmosphere.

Rewarding career, this is an exciting time to be joining the team.  North Burnett Regional Council offer a dynamic working environment with opportunities for professional development and initiatives to support a healthy work/life balance.

Find out more about our NORTH BURNETT VISITORS GUIDE.

About the role

An exciting opportunity is now available for an Administration Officer to join the North Burnett Regional Council’s Customer Experience and Communities team.

We are seeking an exceptional administrator who will provide high-level, confidential administrative support and personal assistant functions to the Customer Experience and Communities Manager, and wider team.

This is a key role where the successful candidate will be an effective communicator, with the ability to establish and maintain key relationships and work collaboratively with both internal and external stakeholders.

Key responsibilities

• Provide a high standard of customer service to all internal and external stakeholders in all activities within the scope of the position in an efficient manner.
• Provide accurate, timely and appropriate information and assistance to all internal and external stakeholders as required.
• Prepare correspondence, meeting minutes and reports to Council, agendas and other documents as required.
• Maintain effective communications with other Council Departments to enhance information sharing and to ensure a high level of customer service.
• Achieve positive customer interactions through effective communication, problem solving and conflict resolution.
• Perform finance related activities such as generating purchase orders, reconciling corporate credit card and other related duties as required.

To be successful you will bring the following

• Demonstrated commitment to work as an effective, positive team member in an environment that encourages staff to maintain a self-motivated, proactive approach and which supports both professional and personal development.
• Well-developed interpersonal skills and ability to contribute to a cohesive team environment and maintain positive relationships with internal and external stakeholders.
• Demonstrated numeracy, written and verbal communication skills.
• Provide and maintain effective and quality customer service.
• Work effectively under supervision to manage time, plan, organise and prioritise own work, and if required oversee and/ or guide the work of others to achieve defined outcomes.
• Attention to detail and ability to perform work with a high level of accuracy.
• Demonstrated data entry and word processing skills, and proficiency in the use of Microsoft Office Suite (Word, Excel, Outlook, Publisher, PowerPoint), and Council’s Information Management Systems (MagiQ Documents, MagiQ Enterprise), or ability to rapidly acquire same.
• Knowledge of, or ability to acquire knowledge of Council’s standard work practices, procedures and policies relevant to the work area (e.g. clerical duties including reception, operating office equipment, prepare routine correspondence, reports, agendas and minutes of meetings, and to manage diaries / appointment schedules of others).
• Current C class drivers’ licence.

Benefits of working at Council

• Be part of a passionate and talented team
• Competitive salaries, plus 12% superannuation
• Healthy work/ life balance
• Professional development and training opportunities
• Employee ‘Study Assistance’ scheme
• Employee Assistance Program for work or non-work-related matters

Applications close: 10:00pm, Wednesday 06 November 2024

Contact: For further information regarding this position please contact Darren Simpson from the Recruitment Team on Ph: 0499 781 280

Additional Information

Please refer to the Position Description for full details regarding the responsibilities and requirements of this position.

If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we would love to learn more about you and appreciate your application.

To be considered for this position, you must have adequate unrestricted rights to work in Australia.

North Burnett Regional Council is a drug and alcohol-free workplace and an Equal Opportunity Employer.

Accommodation / Housing – the North Burnett Region offers affordable accommodation options, particularly if you are looking at getting into the housing market. Contact our local real-estate agents directly to discuss potential opportunities.  If you are looking for short-term/rental accommodation, again, please contact our local Real Estate agents directly to discuss suitable options.

North Burnett Regional Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.