Customer Service Champion

Be the face, the energy, and the culture of Australia’s most innovative online electrical wholesaler.

WHO WE ARE…

We’re an Australian family-owned business that’s growing fast, powered by innovation like robotic picking, AI-driven efficiency, and a relentless focus on our customers.

Tradezone is on a mission to be Australia’s most innovative and trusted trade partner — delivering the fastest, smartest, and most enjoyable trade supply experience in the industry, powered by people who love what they do.

We’re not just moving boxes — we’re transforming how trade contractors get the stock they need, with speed they love and service they’ll remember.

We have Distribution Centres located throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Perth and our Head Office on the Gold Coast. We are rapidly expanding around the Country, and this is your chance to be part of the exciting growth!

OUR PEOPLE…

You don’t need to be a “tradie wizard” to work with Tradezone, in fact we have found people from industries such as retail, telecommunications, construction and military have the personality and customer service skills to be extremely successful.

Those with a trade counter sales or tradie background are also very welcome.

Our culture is super important to us, and we are on the lookout for people who are ambitious, have good work ethic, teachable and bring a can-do attitude on the daily… the rest we can teach!

SO, WHATS IN IT FOR YOU…

• Above Award PAY + performance bonuses

• Full-time, permanent role with set hours M-F + 1 rostered Sat per month so you can plan your life.

• Regular competitions and incentives

• Weekly pay + Super + all the perks of leave entitlements.

• Job security - we own the buildings and we’re here to stay.

• Work in a modern state-of-the-art facility with an onsite café, lunchroom with pool table, located in Helensvale.

• Monthly staff appreciation lunches and a culture that recognizes and rewards performance.

• Career growth pathways — we promote from within.

• Be part of a team-first, mateship culture where we win together.

YOUR DAY-TO-DAY RESPONSIBILITIES

Here’s what life as a Trade Counter Customer Service Champion looks like:

• Meet and greet customers on our busy trade counter with a smile and energy.

• Provide exceptional customer service in person and over the phone.

• Collect pre-picked online orders from the warehouse (loaded onto trolleys) and bring them to the trade collections area for a friendly handover.

• Answer FAQs around our online ordering platform.

• Process product returns and put back into stock

• Chaise up aging uncollected orders via outbound calls

• Operate a forklift (if licensed) to retrieve large pallets and load onto customer trailers during peak periods.

• Complete end-of-month KPI reconciliations.

• Keep the trade counter and warehouse areas clean, safe, and positive.

Note: This role includes repetitive manual handling tasks, and some mildly heavy lifting is required. You’ll need to be fit and energetic to keep up with our fast-paced environment.

WHAT WE ARE LOOKING FOR…

Must-haves:

• A positive, confident, and enthusiastic approach to work and people.

• Reliable, punctual, and ready to work as part of a team.

• Fit, energetic, and able to perform manual handling duties.

• Strong computer skills (we’re tech-driven).

• Willingness to learn, grow, and help your team win.

Nice-to-haves:

• Forklift license (LO or LF) or willingness to obtain.

• Some kind of trade background or trade sales experience

You’ll thrive here if you:

• See yourself as a culture builder, not just an employee.

• Take ownership of your results and the team’s success.

• Treat challenges as opportunities to step up.

• Want to be recognized, rewarded, and developed into the best version of yourself.

OUR PROMISE TO YOU

If you bring the right mindset and energy, we’ll give you:

• All the training and tools you need to excel.

• A team that’s got your back.

• Opportunities to grow into leadership roles as we expand nationally.

• A workplace where your ideas and efforts are noticed.

• Opportunities to participate in performance incentives measured against our Vision, Mission, and Values.

Shifts Available at our Gold Coast DC:

• AM: 5:00am – 1:30pm (Monday to Friday)

• Day: 8:30am – 5:00pm (Monday to Friday)

• PART-TIME – 9.30AM – 2.30PM

• Overtime and Saturday shifts available – 5:30AM-9.30AM

Apply now to join a team where mateship, performance, and innovation aren’t just buzzwords — they’re how we win together, every single day.