Owner Liaison & Holiday Property Manager – Belle Property Escapes

Belle Property Escapes Cairns manages around 100 premium holiday properties across Cairns, Palm Cove and the Northern Beaches.

We are looking for a calm, capable and highly organised Owner Liaison & Holiday Property Manager to help care for our owners, their properties and the overall standard of the portfolio.

This is an owner-facing role. You will be a trusted point of contact for owners, making sure they feel informed, supported and confident that their property is being properly cared for.

You will also coordinate maintenance, trades, cleaners and internal follow-up to make sure property matters are communicated clearly, actioned properly and followed through to completion. Your role is to coordinate the right people, approvals and follow-up – not to complete maintenance or cleaning yourself.

This role supports a seven-day holiday accommodation operation, with rostered weekend work generally every second weekend or similar, along with the need to respond to urgent property, guest or maintenance matters outside standard office hours when required.

In return, this is a role with real ownership, trust and variety. You will work with a beautiful portfolio of homes, build strong owner relationships and play a key role in the leadership of a growing holiday accommodation portfolio.

What we offer:
– A key role in a growing premium holiday accommodation business.
– A beautiful portfolio of high-quality homes and apartments across Cairns, Palm Cove and the Northern Beaches.
– The opportunity to build trusted relationships with owners and become a key part of how their properties are cared for.
– Real variety, responsibility and ownership in your day-to-day work.
– A supportive leadership team who will back you, guide you and help you grow.
– Improving systems and processes as the department continues to evolve.
– A team culture that values calm communication, practical problem-solving and having each other’s backs.

What you’ll be doing:
– Acting as a key point of contact for owners regarding property care, maintenance and presentation.
– Providing clear, timely and professional owner updates.
– Coordinating maintenance, repairs, quotes, approvals and contractor follow-up.
– Working with cleaners and quality control inspectors to ensure properties are guest-ready.
– Keeping property notes, owner preferences and maintenance records up to date.
– Supporting new property onboarding and readiness checks.
– Assisting with urgent property-related guest issues when required.
– Following issues through from start to finish, rather than simply passing them on.
– Helping improve systems, workflows and communication as the department grows.

What we’re looking for:
– Experience in property, hospitality, accommodation, owner relations, maintenance coordination or a similar role.
– Warm, clear and professional communication.
– Strong organisation and follow-through.
– Practical problem-solving ability.
– High attention to detail and presentation standards.
– Confidence dealing with owners, trades, contractors and internal team members.
– Comfortable using systems, apps and technology.
– Calm under pressure and able to manage shifting priorities.
– Willingness to work rostered weekends and respond to urgent matters outside standard business hours when required.
– Current driver’s licence.

This role will suit someone who:
– Enjoys building trust with owners.
– Likes knowing what is happening and what needs to happen next.
– Is comfortable making calls, chasing updates and closing the loop.
– Can stay calm when something urgent needs fixing.
– Cares about presentation, detail and guest readiness.
– Can be kind and professional without avoiding difficult conversations.
– Understands that after-hours and weekend issues are part of holiday property management.

If you are highly organised, calm under pressure, confident with people and genuinely enjoy taking ownership of property care and owner communication, we would love to hear from you.

I’d love to have a quick chat before you apply. Please feel free to call me on 0416 429 ***.

Renae Slatyer
Co-Principal | Belle Property Cairns