Receptionist/Administration – Oceanic Gymnastics Centre

Casual | Front-Facing Customer Service Role

Oceanic Gymnastics Centre is seeking a friendly, confident, and energetic receptionist to join our team. This is a wonderful opportunity for someone who enjoys working with children, thrives in a busy environment, and learns new systems quickly.

Hours (Must be available for all shifts)

Monday–Thursday: 3:30pm–5:30pm
Saturday: 8:45am–11:15am (Optional)

About the Role

This is a front-facing customer service position where you will be:

• Welcoming families and engaging positively with children and parents
• Managing enrolments, bookings, and general enquiries
• Replying to emails
• Using our digital systems and databases (iClass Pro experience an advantage but not required)
• Handling sensitive situations such as overdue invoices
• Working independently and staying focused in a busy, noisy environment
• Completing light cleaning tasks as needed
• Assisting coaching staff as required

About You

We’re looking for someone who is:

• Warm, bubbly, friendly, and confident with people
• Able to pick up new systems quickly
• Experienced with databases or booking systems
• Capable of working independently and calmly under pressure
• Strong and assertive when dealing with difficult situations
• Comfortable in a fast-paced environment
• Strong written communication skills and excellent grammar are essential for this role

Requirements

• NSW Working With Children Check (WWCC)
• Current First Aid & CPR certification
• Availability for all listed shifts
• Customer service experience preferred

Pay

This role is paid under the Fitness Industry Award, based on experience and classification.

Job Type: Casual

Pay: $24.00 – $38.00 per hour

Ability to commute/relocate:

• Tweed Heads South NSW 2486: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have any experience in, or knowledge of gymnastics?

Experience:

• Customer Service and Administration: 1 year (Required)

Licence/Certification:

• Working with Children Check (Preferred)
• First Aid Certification (Preferred)

Work Location: In person