EXPERIENCED RECEPTIONIST

Full Time or Permanent Part-Time – Goulburn Office

RMB Lawyers, a substantial regionally based law firm with 18 offices across NSW and the ACT, is seeking an experienced Receptionist to join our busy Goulburn office on a full time or permanent part-time basis.

This is a key front-of-house role, supporting our centralised telephone system while also managing day-to-day reception and office support duties to ensure our clients receive an exceptional first impression.

Telephone & Client Contact

·         Answering incoming calls seamlessly on behalf of all RMB Lawyers’ offices.

·         Directing calls efficiently to the appropriate teams and locations.

·         Managing high call volumes with professionalism and composure.

·         Recording accurate messages and ensuring timely follow-up.

·         Providing a courteous, calm and professional telephone manner at all times.

Reception & Front-of-House Duties

·         Welcoming clients and visitors to the office and notifying staff of arrivals.

·         Managing meeting room bookings and ensuring rooms are presentable.

·         Maintaining a professional and well-organised reception area.

·         Handling incoming and outgoing mail, couriers and deliveries.

·         Assisting with basic client enquiries and directing visitors appropriately.

Administrative Support

·         Providing general reception and administrative support as required.

·         Assisting with document handling, scanning and filing.

·         Supporting the broader administration team to ensure smooth office operations include safe custody entry and retrieval.

·         Liaising with other RMB offices and administrative staff as needed.

About You

We are looking for someone who:

·         Has previous experience as a receptionist and/or telephonist, ideally in a busy, professional environment.

·         Is confident using 3CX or similar IP telephony systems (or willing to learn).

·         Has exceptional communication skills and a warm, professional manner.

·         Presents professionally and understands the importance of first impressions.

·         Thrives on multitasking and staying organised in a fast-paced environment.

·         Has strong attention to detail and a commitment to excellent client service.

·         Is reliable, punctual and works well both independently and as part of a team.

·         Is comfortable handling confidential information with discretion.

Experience in a legal or professional services environment will be highly regarded but is not essential.

What We Offer

·         Full time or permanent part-time position (days negotiable).

·         A supportive and friendly administrative team.

·         Opportunity to work close to home.

·         Opportunity to work with a respected law firm with a 138-year history.

·         Training on our telephony and internal systems provided.

How to Apply

Applications should be made via SEEK.

Please include a brief cover letter outlining your experience and upload your current CV. All applications will be treated in the strictest confidence.