POSITION DESCRIPTION 

Data and Reporting Officer, Systems and Performance, 

Think Community Services, Think Mental Health 

Reports to: Senior Advisor – Systems and Performance 

Duration: Part-time, 3 days per week (FTE 0.6) 

Think Mental Health Vision, mission and values 

Think Mental Health (TMH) is committed to delivering high-quality and safe healthcare services to the local Canberra community.  We recognise the importance of building collaborative relationships with stakeholders and engaging with our local networks to build awareness about mental health services.  

Our Vision: A safe place to receive support, while you connect, heal and grow 

Our Mission: Leading the provision of high-quality mental health care by increasing awareness and access to exceptional services 

Our Values: Compassion, Inclusiveness, Passion, Respect, Leadership. 

What we do 

Think Mental Health (formerly Think Psychology Solutions) is a private organisation founded in 2011 by two local clinical psychologists, Vanessa Hamilton and Jason McCrae.  We deliver both a private mental health clinic (Think Clinic) and a range of community sector mental health services, supported by government funding. 

Think Mental Health delivers the territory-wide ACT Medicare Mental Health Phone Service and the Canberra and Tuggeranong Medicare Mental Health Centres. The Centre’s are nation-wide Adult Mental Health service supported by funding from the Capital Health Network (CHN) through the Commonwealth Department of Health and Ageing.   

Position Purpose 

The Data Team Member plays a pivotal role in ensuring the efficient management and quality of organisational data processes and reporting. This position is responsible for producing regular and ad hoc reporting outputs, maintaining the accuracy and integrity of data, and providing clear feedback to address staff errors. The role also involves supporting staff through onboarding, training sessions, and the creation of guides to promote consistency in data handling practices. 

Additionally, the position requires active engagement with internal and external stakeholders, including providers, account managers, and other organisational bodies, to support seamless communication and collaboration. This includes resolving technical issues related to data platforms and contributing to initiatives that enhance the usability and efficiency of these systems. 

By providing structured support to managers and ensuring the timely completion of reporting and training responsibilities, this position contributes to the organisation's broader operational and strategic goals, maintaining high standards of data quality and compliance. 

Position Responsibilities 

1. Reporting Outputs 

1. Minimum Data Set for Mental Health (MDS) (monthly)  

1. Internal performance reporting (monthly) 

1. Key Performance Indicators (6 Monthly) as per funder contractual requirements  

1. Ad Hoc requests as directed by Senior Data Team member 

1. Training and Education of TMH Staff on Data Processes 

1. Onboarding/training new staff on data processes and platforms 

1. Running refresher training sessions 

1. Sharing regular updates on data processes  

1. Creating and updating guides on data processes 

1. Providing feedback to TMH staff to address data quality issues identified 

1. Development and Management of Data Platforms 

1. Working with providers to resolve technical issues    

1. Stakeholder Engagement 

1. Meetings with Fixus Account Manager (monthly). 

1. Ad-hoc meetings with PMHCIS, CHN, and external bodies 

1. Liaison with Managers 

1. Supporting communications 

1. Data Monitoring 

1. Monitoring data input for data quality issues 

1. Proactively identifying data quality improvement areas 

Required Skills, Knowledge and Experience 

1. Strong numerical aptitude and confidence working with data, figures and basic calculations.  

1. Proficiency in Microsoft Excel, including entering, organising, checking and manipulating data using standard formulas and functions.  

1. Excellent attention to detail, with the ability to identify inconsistencies, errors and missing information.  

1. A methodical, accurate and organised approach to work, including the ability to follow established procedures and maintain reliable records.  

1. Ability to manage routine and repetitive data tasks carefully and consistently.  

1. Ability to work independently within clear direction, seek clarification when required and meet agreed deadlines.  

1. A professional and ethical approach to handling sensitive and confidential information.  

1. Effective communication skills and the ability to work collaboratively with senior staff and other team members.  

Desirable 

1. Previous experience in data entry, data management, analysis or reporting.  

1. Experience using databases, reporting platforms or other data-management software.  

1. Experience or study in mental health, health, community services or a related field. 

Think Competencies 

Strategic thinking: We use our insights, awareness and experience to add value. 

Resourcefulness: We generate evidence-based solutions. 

Relationship management: We value and invest in strengthening internal and external relationships. 

Data fluent: We understand, interpret and use data effectively to inform our work. 

Cultural competence: We seek to understand and respect the values and customs of other cultures. 

Embrace uncertainty: We work with ambiguity and complexity. 

Dedication to excellence: We have a genuine passion and commitment to quality health care. 

Please forward your confidential resume and covering letter to ******@thinkmh.com.au (People and Administrative Services Manager.) 

Further information on the lead agency is available here (TMH) or on the Canberra Medicare Mental Health Centre's is here (MMHC).