Location:                Yass, NSW

Job Type:                Permanent - Full Time

Job Category:        Community & Engagement

Closing Date:         14.6.26

Make a visible impact in your local community every single day!

Yass Valley Council is seeking an enthusiastic, community-minded professional to join our front-line Customer Service team. As the first point of contact for our community, you will play a vital role in enabling connection with essential council services, resolving inquiries, and delivering exceptional service every day. If you enjoy helping people and solving problems - this rewarding role is for you!

Key Responsibilities:

• Greet and assist residents via phone, email, and face-to-face counter enquiries.
• Resolve requests regarding rates, waste, planning, and community facilities.
• Process payments and manage accurate data entry into council systems.
• Collaborate closely with internal departments to solve complex community issues.

About You

To be successful in this role, you will have:

• Proven experience in a retail, hospitality, or corporate customer service role.
• Excellent communication skills with a calm, empathetic, and professional approach.
• Strong tech skills with the ability to learn new software quickly and implement improvements.
• Problem-solving mindset and a genuine passion for helping the Yass Valley community.