Key Responsibilities:

• Manage the day-to-day operations of the café.

• Lead, train, and supervise front-of-house and café staff.

• Ensure exceptional customer service standards are maintained.

• Manage staff rosters and labour costs.

• Monitor stock levels and coordinate ordering with suppliers.

• Maintain food safety, workplace health and safety, and compliance standards.

• Assist with budgeting, reporting, and achieving business performance targets.

• Handle customer enquiries and resolve issues professionally.

Skills and Experience Required:

• At least 2 years of relevant management experience in a café, restaurant, or hospitality environment.

• Strong leadership and team management skills.

• Excellent communication and customer service abilities.

• Ability to work in a fast-paced environment.

• Knowledge of food safety and hospitality industry regulations.

• Relevant qualification in Hospitality Management or a related field is desirable.