Gold Coast | Full Time | Hospitality Technology
Help Build the Future of Hospitality Technology

At Paimnt, we're not just installing POS systems—we're helping venues transform how they operate.

We're looking for a Customer Success & Deployment Specialist to guide venues through one of the most important stages of their journey with Paimnt: implementation, go-live and long-term success.

This role is perfect for someone who enjoys working with people, solving problems, managing projects and seeing customers succeed. You'll be the bridge between our customers, support team, developers and sales team, ensuring every venue receives an exceptional onboarding experience and a successful transition to Paimnt.

What You'll Be Doing

As a Customer Success & Deployment Specialist, you'll own the customer journey from project planning through to successful go-live and post-install stabilisation.

Your responsibilities will include:

• Planning and coordinating venue deployments

• Working with customers to ensure they are prepared for implementation

• Managing installation schedules and project timelines

• Coordinating hardware, software and configuration readiness

• Assisting with onsite and remote deployments

• Delivering customer training and onboarding

• Supporting venues through go-live periods

• Conducting follow-up reviews and ensuring customer success

• Acting as the primary point of contact throughout the deployment process

• Working closely with support and development teams to resolve issues and improve outcomes

Most importantly, you'll help customers gain confidence in Paimnt and ensure they achieve maximum value from the platform.

Who We're Looking For

You are someone who enjoys working with people just as much as technology.

You communicate clearly, stay calm under pressure and take pride in delivering exceptional customer experiences.

You'll likely have experience in one or more of the following:

• Hospitality technology

• POS systems

• Project coordination

• Customer success

• Account management

• Venue operations

• Training and onboarding

• Software implementation

Experience within hospitality venues such as clubs, pubs, restaurants or entertainment venues will be highly regarded.

What Makes This Role Different?

This isn't a traditional support role.

This isn't a traditional installation role.

It's a unique opportunity to become a trusted advisor for our customers and play a key role in the growth of one of Australia's newest hospitality technology platforms.

You'll work directly with venue operators, managers and business owners while helping deliver projects that have a genuine impact on their operations.

Every successful go-live is something you'll be able to take ownership of and be proud of.

Why Join Paimnt?

We're a growing Australian technology company with ambitious plans.

You'll join at a stage where your contribution genuinely matters and where you'll have direct access to leadership, development and product teams.

As Paimnt continues to grow, opportunities exist to progress into:

• Customer Success Leadership

• Head of Deployments

• Operations Leadership

• Programme & Delivery Management

• Product Specialist

• Executive Operations

The Person Who Will Thrive Here

• Customer focused

• Organised and proactive

• Excellent communicator

• Strong problem solver

• Comfortable managing multiple projects

• Adaptable and calm under pressure

• Passionate about delivering great outcomes

Most importantly, we're looking for someone who takes ownership, enjoys helping customers succeed and wants to grow alongside a rapidly expanding Australian software company.

Join Paimnt

If you're excited by technology, enjoy working with customers and want to play a key role in helping venues successfully adopt the future of hospitality technology, we'd love to hear from you.

Apply now by sending your resume and a short introduction via this job ad.