Lead multiple commercial cleaning contracts in Geraldton. Excellent salary package including company vehicle, monthly bonuses and career growth.

ABOUT THE EMPLOYER

Our client is a well-established commercial cleaning and facilities management company operating across Western Australia’s Mid-Coast. With more than 20 years of industry experience, they service commercial clients from Carnarvon through to Cervantes.

Known for their high standards and strong team culture, the business has built a reputation for reliable service, long-term client relationships, and creating genuine career opportunities for their employees.

ABOUT THE ROLE

An opportunity has become available for an experienced Service Delivery Manager to oversee service delivery across multiple commercial cleaning contracts in Geraldton.

Working closely with the Managing Director and Operations Manager, you will play a key role in ensuring operational standards remain high, teams are supported and clients continue to receive the consistent service the company is known for.

You will support Contract Managers and Cleaning Supervisors across a portfolio of sites, helping coordinate teams, resolve operational issues and ensure contracts are delivered on time, on budget and to company standards.

This role would suit an experienced Contract Manager, Area Manager or Operations Supervisor within commercial cleaning or facilities services who is ready to step into a broader leadership role.

WHAT'S GREAT ABOUT THIS

• Supportive, team-first culture with strong leadership backing
• Competitive salary package including company vehicle, monthly bonus and retention incentives
• Genuine Geraldton work-life balance with a stable, growing business
• Hands-on leadership role across multiple contracts and sites
• Opportunity to grow into broader operational leadership

KEY RESPONSIBILITIES

Operational Leadership

• Oversee service delivery across multiple contracts and sites
• Support Contract Managers and Cleaning Supervisors to maintain high standards
• Resolve operational issues and implement practical solutions
• Monitor performance and service delivery outcomes

Team Leadership

• Mentor and support operational teams across multiple locations
• Assist with onboarding, training and performance development
• Help foster a positive and accountable team culture

Client Relationships

• Maintain strong relationships with key commercial clients
• Manage service delivery expectations and resolve client concerns
• Ensure contracts are delivered to agreed standards

Systems & Performance

• Monitor service quality, response times and operational metrics
• Support process improvements and workflow efficiency
• Ensure compliance with company procedures and standards

Financial & Contract Oversight

• Monitor labour costs and operational budgets
• Support pricing and resource planning for contracts
• Assist with operational planning as the business grows

ABOUT YOU

To be successful in this role, you will bring:

• Experience managing multiple sites or contracts within commercial cleaning or facilities services
• Strong leadership and people management skills
• A practical, solutions-focused approach to operational challenges
• Excellent communication and client relationship skills
• Experience with reporting systems, workflow improvements or operational tools
• Knowledge of ISO standards and compliance processes (desirable)

This is a great opportunity to step into a hands-on leadership role where you can influence service delivery, support operational teams and contribute to the continued success of a well-established regional business.

The role is ideal for someone based in Geraldton or looking to relocate to the Mid-Coast region.

HOW TO APPLY

To apply, submit a copy of your up to date resume & cover letter, outlining why you are the right fit for the role in Word or PDF format.

The successful candidate will be required to provide:

• Current Police Check
• Valid driver’s licence
• Working With Children Check

Due to the high volume of applications received, only shortlisted candidates will be contacted.

View the full job description here - www.freedomrecruitmentagency.com.au/available-roles

Job Type: Full-time

Pay: $100,000.00 – $130,000.00 per year

Benefits:

• Company car

Work Location: In person