About the role

We are seeking an experienced Restaurant Supervisor to join the team at Billy Chow in Coolangatta, QLD. This is a full-time position offering an exciting opportunity to lead and manage our front-of-house operations. As Restaurant Supervisor, you will be responsible for ensuring exceptional customer service, maintaining operational standards, and supervising waiting staff to create memorable dining experiences for our guests. This role is crucial to maintaining the high standards Billy Chow is known for and directly contributes to our success within the hospitality sector.

Key responsibilities

• Supervising and managing waiting staff, including scheduling, training, and performance management

• Ensuring high standards of customer service and addressing guest concerns professionally and promptly

• Monitoring table management and flow to optimise guest experiences and efficiency

• Maintaining compliance with health, safety and food hygiene regulations

• Managing reservations and seating arrangements to maximise restaurant capacity and guest satisfaction

• Conducting staff briefings and communicating important information regarding daily specials, menu items and operational procedures

• Assisting with stock management and reporting on inventory levels

• Opening and closing the restaurant, including cash handling and till reconciliation

• Collaborating with kitchen staff and management to ensure seamless service delivery

• Identifying and implementing improvements to enhance operational efficiency and customer satisfaction

What we're looking for

• Proven experience as a Restaurant Supervisor or similar supervisory role within hospitality

• Cocktail and bar experience advantageous

• Strong leadership and communication skills with the ability to motivate and manage a team effectively

• Excellent customer service skills and a genuine passion for delivering exceptional dining experiences

• In-depth knowledge of restaurant operations, including table management, reservations and service standards

• Proficiency in restaurant management systems and point-of-sale (POS) technology

• Ability to work efficiently under pressure during peak service times

• Strong attention to detail and organisational skills

• Knowledge of food safety and health and hygiene regulations

• Flexibility to work evening, weekend and public holiday shifts as required

• Certificate III in Hospitality or equivalent qualification (preferred)

• Experience in Asian cuisine restaurants or fine dining establishments (advantageous)

About us

Billy Chow is a well-established hatted restaurant in Coolangatta dedicated to providing authentic and exceptional dining experiences. We are committed to delivering high-quality cuisine, outstanding customer service and a welcoming atmosphere that keeps guests returning. Our team is passionate about hospitality, and we pride ourselves on maintaining the highest standards of professionalism and care in everything we do. We believe that our success is built on the dedication and expertise of our team members, and we are looking for individuals who share our commitment to excellence.

Apply now

If you are an enthusiastic and experienced Restaurant Supervisor ready to take your career to the next level, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role.