Bring your expertise in coordination and contribute to growth in the healthcare sector. 

Introduction 

Hipac Healthcare is a leading Australian specialist provider of clinical equipment, infrastructure, architectural products and integrated healthcare solutions. We partner with hospitals and health services to build and support safe, efficient, and future-ready clinical environments throughout Australia, New Zealand and the wider APAC region. 

We are seeking an experienced Customer Service Coordinator to join our Operations team and play a key role in supporting customers, coordinating orders, and ensuring seamless service delivery. Someone to take ownership of order management, customer engagement, and service coordination within a fast-paced, process-driven environment. This role requires a high level of accuracy, accountability, and the ability to manage complex, high-volume workflows. 

The Successful Candidate Will 

Take ownership of end-to-end coordination of customer orders and service activities, ensuring accuracy, compliance, and timely delivery. You will confidently manage competing priorities, resolve complex issues, and work cross-functionally to deliver consistent, high-quality outcomes. 

The Opportunity 

• Join a high-performing Operations team, reporting to the Head of Operations  
• Work closely with Sales, Production, Warehouse, Finance and Service teams  
• Play a critical role in ensuring operational accuracy and customer satisfaction  
• Contribute to continuous improvement across systems and processes  
• Bring experience and structure to a role where precision and accountability matter  

Key Responsibilities 

• Manage customer orders end-to-end from post-sales handover through to delivery  
• Handle complex order amendments, returns, credits and backorders  
• Respond to and resolve customer enquiries with accuracy and professionalism  
• Investigate discrepancies and drive resolution across multiple stakeholders  
• Coordinate service bookings, equipment returns and replacements  
• Liaise with internal teams to ensure timely and accurate execution  
• Maintain high standards of data integrity and documentation  
• Ensure compliance with internal procedures and quality requirements  

Skills, Knowledge & Experience 

Essential 

• Proven experience in a customer service or coordination role within a fast-paced environment  
• Strong attention to detail with a track record of managing high-volume transactional work  
• Ability to prioritise, manage competing demands, and meet deadlines  
• Strong communication skills with the ability to manage stakeholders at all levels  
• Experience working with business systems and structured processes  

Desirable 

• Experience in healthcare, manufacturing, or regulated environments  
• Understanding of quality systems, compliance, or audit requirements  
• Experience supporting contract or service-based customer models  

Who We Are Looking For 

You are an experienced coordinator who brings structure, accountability, and a strong attention to detail. You are confident managing complexity, take ownership of outcomes, and consistently deliver accurate, high-quality work. You are proactive, solutions-focused, and able to operate effectively in a fast-paced operational environment.  

At Hipac, we are committed to supporting your career growth and development. If you bring experience in a more senior role, such as a Customer Service Lead or Senior Customer Service Coordinator, and you are also committed to performing the core responsibilities of a Customer Service Coordinator, we encourage you to apply. A leadership appointment will be considered at the upper end of the remuneration range. 

We are particularly interested in leadership candidates who can demonstrate additional capability in: 

• Setting up and managing customer service workflows, business systems and structured processes including HubSpot tickets or NetSuite cases  
• Preparing and presenting high-level weekly operational and performance reports  
• Experience contributing to reporting and operational improvements 
• Demonstrated experience leading processes, workflows or team activities  
• Ability to prioritise and manage competing demands effectively  
• Strong communication and stakeholder management skills  

This is an opportunity to step into a role with greater ownership, influence and leadership exposure within a growing healthcare business. 

Why Join Hipac 

Hipac is dedicated to positively impacting the healthcare industry by providing leading edge solutions that foster a safe and comfortable healthcare experience. 

• Stable, growing Australian healthcare business  
• Meaningful work supporting hospitals and patient care  
• High-impact role with ownership and accountability  
• Collaborative and professional team environment  
• Opportunities to contribute to process improvement and operational excellence  

Apply 

If you are an experienced coordinator or team leader looking for a role where accuracy, ownership and impact matter, we encourage you to apply.