Customer Service Officer
Closes: Apr 28, 2025
- Work in a role that offers a variety of duties
- Supportive team environment with ongoing training and development
- Permanent full-time position
- Focus on Customer Experience
- Rostered between Council’s Customer Service Centre in Quirindi and the Visitor Information Centre in Willow Tree
Our Corporate and Community Services Directorate is seeking a customer success driven individual to join their Customer Service team. Reporting to the Customer and Visitor Services Coordinator, you will be responsible for delivering front line customer service functions to our community members and visitors across multiple channels at both Council’s Customer Service Centre in Quirindi and the Visitor Information Centre in Willow Tree.
In this position you will be responsible for for all customer enquiries, counter transactions, requests, facility bookings, and administrative support for internal departments. The Customer Service team is dedicated to delivering an impeccable customer experience for all interactions. Your friendly personality and professional manner will be crucial in handling these tasks in an efficient manner whilst aiming to resolve enquiries at first point-of-contact wherever possible.
To be successful in the role you will:
- Be an effective communicator
- Prioritise teamwork and collaborative work practices
- Have the ability to multitask and balance competing priorities
- Provide a high standard of customer service to internal and external customers
- Possess high attention to detail and accurate record keeping abilities
- Demonstrated computer skills
- Cash handling experience
- Visitor information and tourism experience desirable but not essential
Please note that hours are rostered between Monday to Sunday in this role and weekend availability is required.
For more information about the role, please read the Position Description.
ABOUT US
The Liverpool Plains Shire Council is a diverse organisation employing over 120 staff across a wide variety of fields who deliver a range of services to the local government area encompassing Blackville, Caroona, Currabubula, Pine Ridge, Premer, Quirindi, Spring Ridge, Wallabadah, Werris Creek and Willow Tree and the almost 8000 residents who reside there.
The council is situated in Quirindi, the heart of the Liverpool Plains, 65km from Tamworth and about four hours North West of Sydney, famous for its stunning landscapes and rich, highly productive land and is the perfect place to call home.
WHAT WE OFFER YOU
This role offers the opportunity for you to be part of a competent, high performance team, along with opportunities for ongoing training.
We offer a salary starting at $60,080 to $76,908 gross per annum plus superannuation. The starting salary will be negotiated with the successful applicant dependent on skills, knowledge and experience relevant to the position.
In addition to the competitive salary, you will also have access to a range of benefits including:
- 9-day fortnight
- Access to training opportunities
- Generous sick and annual leave entitlements
- Long service leave after 5 years' continuous service
- Discounted gym membership at Plains Fitness.
OUR VALUES
If you're looking to join a values led organisation, these are our pillars that build our culture:
- Respect - We acknowledge and understand others' cultures, beliefs and skills
- Accountability - We do what we say we're going to do and own our mistakes
- Communication - We proactively communicate and adapt our message to suit our audience
- Continuous Improvement - We challenge the way we do things, if not, why not?
- Customer Focus - We provide customer centered service
WANT TO KNOW MORE?
For a confidential discussion about this opportunity, contact Kelly Stackman, Customer and Visitor Services Coordinator on (02) 6746 1755 for a confidential discussion.
HOW TO APPLY
Please complete the application form below ensuring you answer all questions. We recommend that you create your answers in a separate document (e.g. Word) then copy your answers into the application form when you're ready. On the following page attach a copy of your cover letter, CV and qualifications.
Once you have submitted your application you should receive an email acknowledgement that it has been received. If you do not receive the acknowledgement, please check your junk or spam email boxes and contact [email protected]. Please note that all correspondence regarding your application status and interview will be forwarded via email.
Applications close 11:59pm Sunday, 27 April 2025
Liverpool Plains Shire Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace.
Liverpool Plains Shire Council is an Equal Employment Opportunity Employer committed to maintaining and supporting a diverse & inclusive workplace. We encourage applications from diverse community groups and ages.
