At the heart of community. At the start of the future.

That’s where you’ll find Dubbo Regional Council and this opportunity to shape our region as our new Customer Experience Officer.

Our people care deeply about serving and strengthening our community. We work for 55,000 residents and 1.65 million people who visit our region each year - and when you join us, you’ll be part of that impact every single day. We’re at the centre of huge and important environmental, economic and societal change that will ensure a more sustainable future – for the Dubbo region, New South Wales, and beyond. It doesn’t get much bigger than that.

Join us as a Customer Experience Officer in the Customer Experience & Engagement Branch, and develop your skills and future career.

Find purpose and impact

Join our award winning team as a Customer
Experience Officer and be the first point of contact for our
community. In this part-time, Monday – Friday, 12pm-5pm 25-hour role, you'll provide exceptional service
through phone, email, webchat, and face-to-face interactions. Every day is
unique, with a diverse range of tasks to tackle, from answering customer
queries to registering work requests and applications. We value strong written and
verbal communication skills, adaptability, and the ability to handle multiple
channels with ease. If you have a background in customer service or retail and
are eager to make an impact in your community, this is your chance to be part
of the change you wish to see. Your contributions will help us elevate the
customer experience and drive positive outcomes for Dubbo Regional Council!

You’ll make an impact by:

• Being the vital link between our organisation and our valued customers, ensuring effective communication and support
• Executing customer service tasks in alignment with established procedures to optimise the operation of the Customer Experience Centre
• Staying current with Council's services, products, and activities to provide accurate and valuable information to customers
• Demonstrating an understanding and grasp of Council's policies, procedures, and codes to maintain compliance and uphold high standards
• Proactively identifying and addressing customer dissatisfaction, promptly escalating issues using established customer experience protocols
• Cultivating strong customer relationships through engaging with customers through multiple communication channels.

What you'll bring

To thrive in this role, you will need:

• Certificate III in Office / Business Administration or a relevant discipline or above
• Relevant experience in customer service delivery in a high volume environment
• Well-developed communication skills, computer literacy and ability to complete accurate data entry
• High level organisational skills and the ability to prioritise tasks with competing deadlines
• High level of flexibility, adaptability and versatility to handle multiple diverse tasks across Omni-channels

We would also love you to have:

• Ability to quickly adapt to changes in process, practice and technology
• Well-developed conflict resolution skills

Ready to make a difference?

Join us, and help strengthen our community and your career.

This position offers an attractive annual salary ranging from $47,008 to $54,631.

To find out more about this role, explore the Position Description and feel free to reach out to our Customer Experience Team Leader on 02 6801 4211 to make an enquiry.

If this role sounds like you, we would love to hear from you, simply click Apply Now!

Applications close 9:00am, Friday 14 February 2025

Please Note: Notifications are primarily system
generated. Please ensure your email is correct before submitting an application
to avoid missing crucial updates and required information.

Why Dubbo Regional Council?

At Dubbo Regional Council, you’ll find a great combination. Here’s what you can expect in your career with us:

• Find purpose and impact

Everything you do at Dubbo Regional Council makes a difference for so many people, in so many ways. It’ll always be that way. But right here, right now, we’re at the heart of some big change - and this is your once-in-a-lifetime opportunity to help us shape the future for communities here and beyond.

• Find personal and professional growth

You’ll find so much variety here. We’re doing diverse, high-impact work at scale. For you, that means plenty of opportunity to develop your skills and future career.

• Find people you can count on and a lifestyle you love

Your career matters, but so does your life outside of work. You don’t have to sacrifice one for the other. Here, you’ll achieve and grow in a great place to live and work, with people who truly care.

You’ll also enjoy a range of other benefits:

• Find a better balance - enjoy a 25-hour work week in this part-time position
• Make your pay go further with a variety of salary-packaging options, including Rainbow Cottage Childcare, novated vehicle leasing, self-education expenses, disability/income protection insurance, and so much more
• Be rewarded for your impact with our annual Staff Excellence Awards and find real connection with our supportive team environment and active social club
• Prioritise your health and wellbeing with our Fitness Passport, comprehensive Wellbeing Program, annual flu vaccination, and Employee Assistance Program for you and your family

Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer that values diversity and inclusion, and we strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.