Service Quality Senior Library Officer

At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on delivering exceptional services, infrastructure and facilities for our community.

Our strength is the diversity of our people. Together our responsibility is to create an inclusive place where everyone is welcome, valued and belongs. We lead with courage, openness and curiosity. Our conversations and actions celebrate diversity, inclusion and belonging. Learn more about us here.

About the role

Wollongong City Libraries (WCL) is a dynamic service of Wollongong City Council. Our goal is to create a world-class library service that empowers people through lifelong learning, resources, information, and experiences. We are looking for a Service Quality Senior Library Officer to collaborate in a small high-performing team focused on the ongoing Quality and Development improvements within library services.

This team-oriented role focusses on the growth and support of the library technology suite for both customers and staff members, as well as supporting key projects delivering improvements of service provisions, customer experiences and change across all seven libraries.

Along with your communication skills, knowledge of library systems and technology, and proven customer service skills, you will work to achieve the strategic goals of WCL. Wollongong-City-Libraries-Strategy-2024-2028.pdf

This role is based in Wollongong City Library, you may be required to travel and work across any of our seven libraries across the Wollongong Local Government Area. This is a Permanent full-time position, salary: $82,811.50 to $92,780.60 per annum, plus superannuation (Salary package will be assessed based on skills, experience and qualifications). Weekend and evening work will be required. Applicants should be suitably fit to undertake the duties as outlined in the job description.

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check.

What you will be doing

You will play a vital role in supporting and maintaining our Library systems and technology platforms, including:

• Working collaboratively within all areas of Library services using evidence-based practises to identify, quantify and deliver service quality improvements that enhance staff experience as well as improve customer engagement with the libraries.
• Being an active member delivering on key technology projects, such as optimising our current Library Management System (LMS is SPYDUS), service wide rostering technology, and in-library technology systems.
• Supporting the assessment, development, and implementation of new ideas, tools, plans and policies to meet and measure customer's evolving expectations as well as service quality improvements supporting staff and volunteers.
• Providing excellent customer service

About you

You bring expertise in Customer Service, Library Systems and Technology and Continuous Improvement and you are eager to provide exceptional service for our community. You strive to deliver high-quality services and enjoy working collaboratively with your team as well as working autonomously.

Benefits of working at Council:

• We are value-led, support and encourage personal and professional growth, recognise and reward performance and embrace change.
• We provide generous leave provisions including 5 weeks annual leave per year of service
• Long Service Leave after 5 years
• We are committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.
• Access to Fitness Passport

Interested?

For more information, click on Apply to be redirected to Wollongong City Council's E-recruitment site.

Contact Lindsay Carapella, Coordinator Service Quality and Development, on (02) 4227 7366 for questions related to the job

For assistance in submitting your application, please contact the Talent Acquisition Team on (02) 4227 7065.

Applications close 11:59pm, Monday 10 February 2025.