IT Triage Officer

Are you looking for the right career and lifestyle move?  Do you want to make an impact on the future of the community you live in?  Here's your opportunity to kick a career goal while you enjoy an incredible lifestyle on the beautiful Barrington Coast. 

The role

The IT Triage Officer plays a crucial role within our organisation by effectively managing IT incidents and requests. This position requires a proactive approach to problem-solving and a commitment to providing excellent customer service. You will work collaboratively with various stakeholders to ensure that IT services are delivered efficiently and effectively.

Your responsibilities will evolve with the strategic direction of MidCoast Council, allowing you to grow and adapt in a dynamic work environment.

What you'll bring

We are looking for a motivated and skilled IT professional who aligns with our organisational values and is eager to contribute to our mission.

• Advanced skills in managing self and displaying resilience and adaptability.
• Strong communication and engagement abilities to effectively collaborate with diverse teams.
• Proven track record in problem-solving and delivering results in a fast-paced environment.
• Experience with technology and information resources.
• Previous IT Service Desk and/or Technology One experience would be highly regarded 

If you are someone who thrives in a collaborative environment and is committed to continuous improvement, we encourage you to apply and join our team.

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development. Click here to find out more. 

Salary: Commencing salary circa $36,000 p.a. plus superannuation.

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region.

Tenure: Permanent, Part Time - 20 hours per week.

Closing date: Sunday 2 February 2025 at 11.30 pm.

Want to know more?

Please review the position description in PDF or Word formats

For questions relating to the position requirements please contact Simon Hayes, IT Solutions Coordinator who is the hiring manager for this role. Simon can be reached on (02) 7955 7275 or [email protected].

For enquiries regarding the application process contact Corinne Matlawski, Human Resources Business Partner who is the HR representative for this role. Corinne can be reached on (02) 7955 7275 or at [email protected].

How to apply: 

• When responding to the questions below, please include detailed and relevant examples of your skills and experience. Using the STAR method can help you prepare clear and concise responses using real-life examples. For more information regarding the STAR method, please click on this link.
• Please avoid using AI to generate responses to answer the questions in your application.
• You have the option to save your application prior to submitting, however please ensure you don't forget to submit your application before the closing date.
• Click the "NEXT" button at the bottom of the application form to attach your resume. We recommend using Pdf formatting where possible.
• Attaching a Cover Letter is not a requirement of the application process. However, there is an 'optional field' to attach a Cover Letter, if you wish to do so.
• We will be in touch via email.

Our organisation

At MidCoast Council our people are our most important resource and we believe that we can only reach our full potential when you reach yours. This is the place for those who seek to play a role in the community and have an enthusiasm to learn and grow. Here you can make a real difference.

Our community is our customer and is at the centre of everything we do.  We value, support and empower our people to deliver positive results for our community.

Right now, we are investing heavily in our organisation, and our people. Our Administration Centre is a state-of-the-art facility designed to inspire innovation, creativity and collaboration. The building has been named ‘Yalawanyi Ganya’ which means “sitting/meeting place” in the Gathang language of the indigenous people across the MidCoast Region.

About the MidCoast Region

From lakes and estuaries to white sandy beaches to world heritage mountain wilderness, the MidCoast region offers an attractive lifestyle for everyone. Our community is characterised by its welcoming attitude, growing economy and natural beauty. These are the pillars of the quality of life we value. 

Our commitment

At MidCoast Council we are committed to providing equal employment opportunities. Our aim is to provide all of our staff with an inclusive, safe and healthy working environment. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status. If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact the HR representative.

Council also recognises the skills and attributes of veterans and welcomes applications from ex-service personnel.

We respectfully ask that recruitment agencies do not contact us at this stage.