Casual Customer Service Officer

Department: Corporate Services

Reports to: Manager Corporate Services

Salary Range: $41 - $47 per hour (including 25% casual loading) + superannuation

We are currently seeking casual staff for both our Coolah and Coonabarabran officers, to support our customer service team during busy periods and to cover staff leave. Our Customer Service Officers (CSOs) are a first point of contact for Council and are responsible for welcoming and greeting visitors and customers. Council’s Customer Service Officers also undertake front-desk activities, including sending mail, distributing correspondence and redirecting phone calls. The CSO’s duties include providing administrative support within the department, including Council’s Records functions.

To be successful, you will need to have a positive attitude, as this is a customer service role. Multitasking, time management skills and the ability to deal with challenging situations are essential for this position.
Ultimately, the Customer Service Officer’s duties and responsibilities are to ensure the front desk welcomes the public positively, and executes all administrative tasks to the highest quality standards.

Please click here to view the position description 

Selection criteria include:

• Certificate III in Business Administration or related field and / or significant experience in a customer service environment
• Experience using computerised cashiering procedures
• Demonstrated exceptional customer service skills - including telephone, reception and counter service
• Proven ability to deal effectively with a range of people, including difficult customers
• Excellent verbal and written communication skills enabling clear and effective communication with a diverse range of customers and stakeholders
• Proficient in word processing (MS Word preferred)
• Demonstrated organisational and time management skills 
• Class C NSW Drivers Licence

About Warrumbungle Shire Council

Warrumbungle Shire is strategically positioned on the Newell Highway, a short drive from Tamworth, Mudgee and Dubbo, and just over 3 hours from Newcastle, making Warrumbungle Shire a great place to live and work. Covering an area of more than 12,000km², and with a population of nearly 10,000, Warrumbungle Shire Council is one of the larger Local Government Areas in Central West NSW, home to the townships of Coonabarabran, Coolah, Dunedoo, Binnaway, Baradine and Mendooran. 

With a rich history and stunning landscapes including spectacular mountain ranges, waterfalls, ancient sandstone caves, gorges, and beautiful plains, our scenic location amongst friendly country communities provides an ideal setting for those looking to balance a country lifestyle and career.

At Warrumbungle Shire Council we offer a broad variety of jobs with a range of benefits and career development opportunities within Local Government. The guiding principles of honesty, integrity, fairness and compassion form the spirit of the team along with respect, transparency, passion, trust and opportunity is how Warrumbungle Shire Council strengthens its working environment to deliver on the aspirations of our community. We are an EEO Employer with a commitment to our staff and our vision is Excellence in Local Government. 

How to apply

Please provide sufficient detail in your answers to the questions as this information is used to assess your suitability for interview.
1.    Scroll down and complete the fields below. Note: Fields marked with a red asterisk* are mandatory.
2.    Click ‘Next’
3.    Attach your resume, covering letter and copies of your qualifications
4.    Click ‘Next’
5.    Review your application and click ‘Confirm’ to submit your completed application

You will receive an email acknowledgement to confirm receipt of your application. You will receive email notifications regarding the status of your application. It is important that you regularly check your email to ensure you do not miss any notifications from Council. It is also recommended that you check your spam or junk folder and consider adding careers@warrumbungle.nsw.gov.au to your email address book to ensure you do not miss any correspondence in regard to your application.

Applications close at 11.00 pm Sunday 1 December 2024. Applications will be reviewed as they are received. 

For enquiries, please contact Human Resources on 6849 2000.
Applicants should note that Criminal History Checks, as well as alcohol and drug testing, are conditions of employment.