Library Services Officer

At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on delivering exceptional services, infrastructure and facilities for our community.

Our strength is the diversity of our people. Together our responsibility is to create an inclusive place where everyone is welcome, valued and belongs. We lead with courage, openness and curiosity. Our conversations and actions celebrate diversity, inclusion and belonging. Learn more about us here.

About the Role

Wollongong City Libraries (WCL) is a dynamic service of Wollongong City Council. Our team plays a core role in delivering on Council's commitment to creating a community that is informed, engaged, creative and connected. Together, we engage with and meet the needs of our diverse community across multiple locations to facilitate reading, lifelong learning, creativity and inclusion.

Join our team and support the creation of an Extraordinary Wollongong!

This role will see you deliver high quality services across WCL locations and our functional areas. These services include direct customer service, as well as supporting programs and services in areas such as: Local Studies; Home Library; Digital Services; Collections; Adult, Children and Youth Programs; programs and services for members of our culturally and linguistically diverse community and Aboriginal and Torres Strait Islander peoples.

This is a 25-hour Permanent Part-Time position on a 7-day roster. Weekend and evening work will be required. Salary from $41.08 up to $46.00 per hour, plus superannuation. (Salary package will be assessed based on skills, experience and qualifications). This position is initially based at Thirroul Library, but you may be required to work across any of our seven libraries across the Wollongong Local Government Area, dependent on operational requirements.

Under Part 2, Section 6 of the Child Protection (Working With Children) Act 2012, this position has been designated as requiring a paid Working With Children Check. Applicants are required to provide a Working With Children Check application/clearance reference number with their application.

What You will be doing

You will work collaboratively, build networks and relationships across all teams and sites as well as with the community. You will be responsible for implementing Library policies and procedures and promoting diversity, inclusion and belonging for all library customers.

Providing a proactive and customer-focused approach to library service delivery, you will also assist customers in the use of technology and equipment and assist in the implementation of the Library Strategy Wollongong-City-Libraries-Strategy-2024-2028.pdf (nsw.gov.au)

You will work across all libraries and perform other duties as required, including weekend and evening shifts. As a 25-hour, Permanent Part-time role, the spread of hours currently are: Mondays 11am to 4pm, Tuesdays 12pm to 5pm, Wednesdays 9am to 2pm, Thursdays 9am to 2pm, Fridays 9am to 2pm. These hours may change due to operational requirements.

About you

You love engaging with the community and have a strong customer focus. Interested in working in a library as a rewarding experience, you being your enthusiastic, proactive, innovative and committed nature to a busy and ever-changing environment.

You bring skills and experience with a relevant diploma or higher-level qualification, along with excellent interpersonal, customer service and verbal communication skills. You have digital literacy and/or experience in the digital environment. Your ability to efficiently manage time and apply organisational skills allows you to prioritise tasks in a busy customer service environment.

A current Working with Children Check is required in this role.

Benefits of working at Council:

• We are value-led, support and encourage personal and professional growth, recognise and reward performance and embrace change.
• We provide generous leave provisions including 5 weeks annual leave per year of service
• Long Service Leave after 5 years
• We are committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.
• Access to Fitness Passport

Interested?

For more information, click on Apply to be redirected to Wollongong City Council's E-recruitment site.

Contact Shareyne Blissett, Coordinator Library Operations North, on (02) 42278204 for questions related to the job.

For assistance in submitting your application, please contact the Talent Acquisition Team on (02) 4227 7065.

Applications close 11:59pm, Monday 28 October 2024.