Technical Officer Meter Reading and Maintenance

An exciting opportunity to join Tweed Shire Council in this newly created position of Technical Officer Meter Reading and Maintenance. 

About the role:

• manage the reading, maintenance and replacement of Council's water meter and metered standpipe fleets to ensure accurate, timely and efficient customer water billing
• provide leadership of the meter reading team, including technical support and advice
• lead and investigate water consumption irregularities and faults and implement corrective action.

What's on offer:

• a base salary ranging from $72,400 per annum with competency-based increments up to $85,001 per annum, plus 11.5% super
• 76-hour, 9-day fortnight
• training and development opportunities
• flexible work options for a healthy work/life balance
• generous employment conditions (we have too many to list - click here for more).

We are seeking:

• certificate level qualifications or above in a related technical field, or extensive experience relevant to the role
• demonstrated working knowledge of how water meters and metered standpipes work, water billing and relevant government regulation
• exceptional customer service skills and high-level verbal and written communication skills. 

About us:

• Located on the picturesque far North Coast of NSW, bordering the Gold Coast.
• The Tweed is a vibrant, diverse location offering a lifestyle near the water, in a rainforest or on a farm.  
• Tweed Shire Council is committed to employment equity and diversity and encourages applications from people of all ages, abilities and backgrounds in both traditional and non-traditional roles.  We provide workplace adjustments for people with disability, and access to flexible work options. 
• Join an employer of choice. Professionals Australia (Local Government Engineers’ Association) has named Council the 2021 Employer of Choice for our great employment practices within NSW local government. 

Where it's located:

This position is based in Tweed Heads and can be directed to work from any Council work site.

Position closes: 

Friday 18 October 2024 at 12 noon sharp (NSW time).  Late applications will not be permitted.

Click here to view the Position Description 

TIPS for Addressing the Selection Criteria

Click here for more information on the Recruitment Process

Click here to view our Values

Pre-Employment Screening:

Tweed Shire Council conducts pre-employment assessments as part of its recruitment process. 

Job offers are not made until screening has been completed. Tweed Shire Council uses third-party providers to undertake:

• Pre-employment medical – some roles require a functional (physical) assessment, and all positions are subject to drug and alcohol screening (a positive test result means the recruitment process ends and your application will not be considered).
• Background screening - verifies that the information you have provided throughout the recruitment process is true and correct.  Click here for more information.

Reference Checks are undertaken by the panel. Your 2 referees should ideally be your current and most recent supervisors.  Your referees are not contacted unless you’ve been interviewed and are a preferred candidate.

Immunisations:

This position is identified as at risk of contracting vaccine-preventable/manageable diseases and as a consequence impacted employees are strongly recommended to participate in Council’s workplace vaccination program. 

How To Apply:

You must use your own email address, and not one used previously by another person that has applied for a position with council.

Once you start your online application, you cannot save and return to it later. 

1. Have your Resume document ready to go.
2. Fill out all questions below. Click 'Next'. 
3. You'll then be prompted to attach your resume and other documents (if applicable). Click 'Next'.
4. Review your application to confirm everything is correct. Click 'Confirm' to submit your application.

If you'd like to COPY and PASTE question fields into a separate Word document to work on over time, please find them listed below:

1. Do you hold certificate level qualifications or above in a related technical field?
2. Please describe your experience in a relevant role.
3. Please describe your experience in all aspects of a local water utility's functions relating to the operation and maintenance of its water meter fleet, metered standpipes and water extraction points or filling stations.
4. Detail your experience in the monitoring and analysis of water meter and standpipe performance and identifying and implementing corrective action to ensure reliable and accurate customer water billing.
5. Describe and give examples of your high-level-problem-solving skills to identify, respond to and resolve customer inquiries related to water supply, water consumption anomalies, water leaks and water theft.
6. Please describe your working knowledge of, and ability to conduct, minor repairs and maintenance of water meters and metered standpipes.

SK97188A

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