The key duties of the position include:

The Role

Working in the Directorate of Relocations and Housing (DRH), offers a unique opportunity to directly support over 60,000 full-time Defence members and their families. Each year, during peak posting cycles, around 20,000 ADF members relocate across Australia - and DRH plays a central role in ensuring these moves are delivered smoothly and in line with Defence obligations. In this role, you will contribute to complex and rewarding work that underpins the wellbeing of Defence families and the delivery of Defence capability. You will be part of a high-performing, integrated and diverse team, where no two days are the same. 

Key responsibilities include:

• Providing high-level operational, administrative and business support.
• Building and maintaining professional relationships with a wide network of stakeholders.
• Applying sound judgement, leadership behaviours and professionalism in a dynamic environment.
• Interpreting and applying relevant policy, legislation and ADF pay and conditions.
• Undertaking research, analysis and reviews to support effective decision-making.

We are a flexible, high-tempo workforce committed to supporting and valuing our people. If you are enthusiastic, results-driven, and have excellent customer service and policy interpretation skills, we want you to be part of our team. This is a chance to be directly involved in work that matters - enabling ADF members to focus on their mission.

About our Team

The Directorate of Relocations and Housing (DRH) is responsible for delivering high-quality housing and relocation services that enable ADF members and their families to focus on their operational duties. We manage these services under a range of national contracts, ensuring Defence policies and obligations are met. DRH is made up of several small, specialised teams that work closely with external service providers to achieve Defence’s operational objectives. While each team has a particular area of focus, the dynamic nature of the directorate means you will have the opportunity to work across a variety of areas and gain exposure to different aspects of Defence housing and relocation services. 

Our current work streams include: 

• Managing and overseeing ADF relocations and removals (contracted to Toll).
• Administering ADF housing through the service agreement with Defence Housing Australia (DHA).
• Driving improvements to relocation and housing processes through customer engagement.
• Coordinating ADF on-base accommodation bookings.
• Delivering the Defence Home Ownership Assistance Scheme.
• Providing Defence stakeholder oversight of Defence Housing Australia.
• Business coordination and administration support across the directorate.

This is a dynamic, high-tempo environment where your work will directly contribute to supporting Defence people and capability.

Our Ideal Candidate

Our ideal candidate will be enthusiastic, adaptable, and committed to delivering outstanding service to ADF members and their families. 

To succeed in this role, you will demonstrate: 

• A proactive and positive approach, with a genuine commitment to customer service excellence.
• Strong organisational skills with the ability to manage competing priorities and achieve results in a dynamic environment.
• Highly developed communication and interpersonal skills, with the ability to engage confidently with a wide range of stakeholders.
• Proven ability to work effectively both independently and as part of an integrated, multi-disciplinary team.
• Strong analytical skills, with attention to detail and the ability to apply policy and judgement to resolve issues.
• Personal drive, integrity, and resilience, with a focus on continuous improvement and high-quality outcomes.

Eligibility

Security Clearance:

Applicants must be able to obtain and maintain a security clearance at “Baseline Vetting” level.

Getting to know the Department of Defence

The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers