The Company

Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with over 390 employees and have 14 office locations in Australia, New Zealand and Papua New Guinea. With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity, relentless focus on safety and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success.

What we offer

• Flexible & supportive working environment
• Strong Safety Focus
• Referral bonus
• Employee offers & discount via VAE benefit platform – the VAULT
• Financial Wellness Programs
• Discounted Private Health Insurance
• Personal and Professional Development
• Great team culture – team sports, regular social activities, family friendly
• Employee Assistance Program (EAP) – immediate family included
• Free parking onsite

The Role

Reporting to the Regional Manager – NQ & CQ and based in Townsville, the Service Deployment Officer plays a vital role in coordinating our Townsville and Mackay service teams. You’ll provide administrative and scheduling support for field technicians, management, and customers — ensuring clarity, accuracy, and seamless service delivery.

Some of the key responsibilities will include but not limited to: 

• Provide administrative and coordination support across the service team
• Liaise with the Service Manager to prioritise daily workloads and scheduling
• Manage technician schedules, site access bookings, and deployment requirements
• Generate and manage Service Jobs (Reactive and Preventative Maintenance) and Purchase Orders
• Coordinate Pronto timesheets, tracking productive, non-productive, and project hours
• Support incoming calls, assist with deployment functions, and allocate jobs as required
• Build and maintain strong relationships with internal teams, clients, and contractors
• Ensure service documentation and data are accurate and up to date

What makes you stand out

Ideal candidate will be an organised multitasker with similar administration experience, an understanding of the challenges of working in a dynamic and fast-growing business, and the following attributes:

• Ability to collaborate with a multi-disciplinary team
• Good written & verbal communication skills
• Exceptional customer service skills
• Good negotiation & influencing skills
• Competent project management skills
• Proficient computer skills
• Financial competency
• Exceptional time management
• Ability to work under pressure

Culture

Most importantly the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy and Success. We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover.

Diversity & Inclusion

At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We’re searching for like-minded people that complement our core principles and company culture.

If you are looking for a workplace prioritising inclusion, diversity, equal opportunity, employee career development and innovation, a career with VAE Group will provide these opportunities.