Are you passionate about compliance, service delivery and working in a collaborate environment? We’re looking for a dedicated IEA Claims Team Leader to join our Claims team on a 6-month full-time contract as maternity leave cover, with the possibility of extension.

Exploring the Role

In this specialised position, you’ll lead a team of IEA Claims Officers to ensure outcome claims are lodged accurately, on time, and in line with CoAct’s model.

You’ll work closely with member site staff of review documentation, process claims, and provide support, training, and guidance to help deliver high-quality outcomes across the network, meeting compliance requirements within the IEA contract.

Key Responsibilities

• Lead and support a team of IEA Claims Officers
• Ensure accurate and timely lodgement of outcome claims
• Review documentation and process payments on behalf of members
• Engage with stakeholders to provide guidance on evidence and claim requirements
• Monitor performance data and contribute to continuous improvement initiatives
• Provide expert advice on compliance, contracts, and service delivery
• Build and maintain strong working relationships across internal and external key holders

What We’re Looking For

• Extensive experience lodging claims in employment services (DES)
• Previous Leadership or Training experience highly regarded
• IEA Claims and program knowledge highly regarded
• Strong understanding of contract and compliance frameworks within the new Inclusive Employment Australia contract
• Demonstrated analytical and problem-solving skills
• Excellent written communication and stakeholder liaison skills
• High attention to detail and ability to interpret complex documents
• Proficiency in planning, prioritising, and guiding team performance

What Can We Offer?

• Full-time 6-month contract starting December 2025 to June 2026 with possibility of extension
• Flexible working arrangements
• Competitive salary packaging (save on tax)
• Corporate health insurance discounts
• Awarded Employer of Choice in The Australian Business Awards 2019, 2021, and 2024
• Inclusive Employer 2024 / 2025 recognised by Diversity Council Australia

CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Your Next Steps

Thank you for your interest in this opportunity with CoAct. Keep in mind when applying: it's not just about what you know, but the unique value you can bring to CoAct and our team! To apply, we kindly request that you submit your resume and cover letter via the "Apply Now" button.

At CoAct, diversity and inclusion are at our core. We welcome applicants of all backgrounds, including race, religion, gender identity, sexual orientation, disability, and age. If you are interested, we want to hear from you. We are proud to be a disability-friendly company!

If you have any questions about the position or the application process, please contact our Recruitment Specialist, Deanna, at [email protected] using the subject line: IEA Claims Team Leader enquiry via EthicalJobs.

If you require any adjustments during the recruitment process (including receiving information in a different format), please contact our recruitment team on 02 8281 2431. Please note: this number is for voice messages related to adjustment requests only. We’re unable to return calls that are not related to adjustments. For all other enquiries, please contact us via email.

All applicants may undergo a criminal history verification, along with other required checks, including but not limited to the NDIS screening clearance and Working with Children Check, during or immediately after the recruitment process is concluded.