The Role

We are seeking a confident, reliable and organised individual to take the lead in administration and customer service at our Port Hedland branch. This is a full-time permanent role, Monday to Friday, with flexible start times between 7.30–8.30am and finish times between 3.30–4.30pm.

In this role, you will be the key point of contact for customers and internal teams, coordinating day-to-day branch administration to ensure smooth and efficient operations. You will manage customer enquiries, oversee data entry and documentation, and support workflow coordination across the team. Systems used include Salesforce and iTrack, with full training provided.

This is a great opportunity for someone who enjoys taking ownership, works well with autonomy, and can confidently support a busy operational environment.

Key Responsibilities

Respond to customer enquiries professionally and promptlyComplete data entry and admin tasks accuratelySupport operations and administration team with daily tasksAssist with staff on-boarding, off-boarding, and training recordsPerform reception duties as needed

What We’re Looking For

Experience in customer service or office administration (logistics background is a plus)Strong communication and problem-solving skillsAttention to detail and ability to prioritise tasksProficient in MS OfficeCommitment to safety and following processes

What We Offer

Competitive salary above industry standardTraining and career development opportunitiesEmployee perks and discountsSupportive and inclusive workplace

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

Competitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things To Note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.